kaabousa.comReviews of kaabousa.com

Great customer service to help solve an issue with my scooter and get me back on the road.

Great customer service

Quick and fast response to question that I had to my wolf king gt scooter.

Love the customer service they're so nice they're patients they explain everything to me step by step they were so kind to me and they answer every question that I have I really recommend this company thank you very much and God bless you everybody that makes these company possible

Had a issue with my front brake rotor and they sent me out a replacement free of charge. Wonderful support team at Kaabo. Thank you.

Broke my throttle and they got one out asap

I originally left a 1-star review regarding a warranty issue with a Kaabo scooter that I sold as an authorized dealer. The scooter had only about 70 miles when the BMS/battery failed, and initially there was a disagreement regarding warranty coverage because of when the scooter had originally been delivered to me as a dealer. I believe it's only fair that when a company steps up and corrects a problem, the review should be updated to reflect that. After my original review, Kaabo USA reached out and worked with me to resolve the situation. They ultimately supplied a complete replacement battery, approximately a $1,500 part, at no cost. We installed the replacement battery, and it completely corrected the issue with the scooter for the customer. I appreciate that Kaabo took another look at the situation, listened to my concerns as an authorized dealer, and ultimately stood behind the product and helped me take care of my customer. My original frustration was real, and I still believe warranty coverage for dealer inventory should be made very clear so both dealers and customers understand exactly when coverage begins. However, I also believe companies deserve credit when they make things right. In this case, Kaabo did make it right. They provided the replacement battery, the scooter is repaired, my customer is taken care of, and the issue has been resolved. Because of the way Kaabo ultimately handled the situation, I am changing my original 1-star review to 5 stars. Thank you to the Kaabo USA team for working with me and standing behind the product.

I had the pleasure of dealing with a member of your support team, although it took a couple months but steady commitment from her made the time waiting well worth it. She and her team gave me instructions to locate and diagnose the problem with my Wolf King GT. Although there was a mishap do to the warehouse shipping the wrong motor at first , she was quick in response and arranged a return shipment as well as setting up a priority in getting my motor shipped out once it was back in stock. So today I was once again able to ride this beast . Shout out to a fantastic support team member who took time, patience, and commitment to see i was taken care of. Pam thank you again for everything you did for me. Shayne