kaabousa.comReviews of kaabousa.com

I ordered and received the Mantis X scooter 3 months ago. The scooter has completely malfunctioned and no longer will accept a charge. I purchased a new charger, with the same issue. I contacted the warranty department and made a claim, they believed it was still the charger so they provided me with a 3rd charger, still does not work. I have now repeatedly followed up on my warranty claim with no response from the company on standing behind their product. I paid $1300 for a scooter with only lasted 3 months and 400 miles - I am incredibly disappointed in the product and the response to the issue from the warranty group.

The PRODUCT is awesome. I absolutely love the scooter, there is nothing at all wrong with it. I did many hours of research before I decided on the brand and model, and I'm satisfied with that research and my choice of which one to buy. The EXPERIENCE WITH THE COMPANY, however, was absolutely horrible. Bad enough that if there ever is a major problem with the scooter that I can't fix myself or get fixed by a local professional, I will throw it away and buy a new one - even pay more for a lesser product from another company - instead of making ANY attempt to contact them about it. First, they lied about when they shipped it. They sent me an email saying, "it's SHIPPED," but when I checked the tracking information all they'd done was print a label and send the email. They then waited over a week before they actually bothered to give the box it was in to the shipping company. I do not appreciate any company that LIES to me. After that happened, and I tried to contact them about it, that was IMPOSSIBLE. They never, ever answer their phone. The phone says "leave a message and we'll call back," and they don't. Once they have your money, you don't exist. Still to this day, the only time I've ever heard anything from them at all is when I insult them, and then they ONLY respond to the insults, not the actual issue. If you have a problem with their service, YOU ARE IGNORED, but if you insult or publicly criticize them (like on their facebook page) they'll take the time to respond to THAT. They'll take the time to respond to facebook criticism, but won't take the time to actually ship the product they said they'd already shipped. I guess they pay their employees to spend more time on facebook and responding to angry emails than actually doing the job customers pay for. Then there was a major shipping issue. FedEx basically LOST the thing for 2 whole weeks. I had no idea if I would ever get it, started to think I wouldn't, and again, it was IMPOSSIBLE to contact Kaabo about that. Again, they literally NEVER answer their phone. (Believe me, I tried a dozen times a day for over 2 weeks.) I couldn't get in touch with the shipping company (FedEx never answers phones either, don't ask me to write a review of THEM, I'll just go into a rage), so I figured maybe the business that paid them to ship something might have better results than I could, but they IGNORE CUSTOMERS. I honestly started thinking I'd been scammed. I spent hours trying to figure out if Kaabo is actually a real company, or just a scam. Or at least, if the "Kaabo" company I'D bought from was a scam, fake website. It was that bad. I finally just decided that I HAD been scammed, I'd given someone $2,000 who had no intention of giving me anything in return and then just DISAPPEARED with my money, and started trying to figure out what to do about that, what police or authorities I could contact about it. Thankfully, I FINALLY got a random email from FedEx, and had to take a day off work (losing more money) to wait around for it. Do I recommend the scooter? Well, I haven't had it long enough to know if it's RELIABLE. So my answer is a tentative "yes," IF you have a local shop that can work on electric vehicles and get parts for this one in a timely fashion. It's an AWESOME scooter. But NO, if your only option is to deal with Kaabo, themselves if there's a problem, because you will NEVER get it dealt with and will just have an expensive paperweight with wheels. Do I recommend this company? Um... as someone with plenty of complaints about many companies, THIS IS THE WORST. Literally the ONLY TIME you can get any response from this company is when you TROLL them... and a company that has employees that spend more of their on-the-clock time arguing with internet trolls, seemingly paid to do only that, is not a company a reasonable person should give their money to. Heck, I've actually spent more time on THEIR facebook page answering people's questions about their product than they do. (NOT trolling, just answering people's basic questions about the product, like "how do I make this work?") Pathetic. Worst company on the planet. NEGATIVE 5 STARS. edit: Their response to this below is dishonest nonsense. I contacted them again like they said, and not only did they ignore it for days, they then LIED about the damage in the photo I sent them. They sent the photo back with an arrow pointing to damage that's literally not damage, it's the shape of the design of their motor. They also said, "the communication problem isn't what we strive for," but they still never answer their "24/7" customer service problem. They still NEVER answer the phone. DO NOT BUY FROM THIS COMPANY.

They make good products, but their customer service is far below expectations. When you buy a $3000 scooter, you expect a certain amount of customer service. I also ordered some parts from them such as two tires which were around $200 for both. I got them over five days ago and I still have not been able to get somebody to send me a message saying that yes the other tire is on the way to you. I’ve had to communicate I think six times now and still have not got a for sure answer back and that’s just unacceptable. Update November 2nd I still have not got the other tire I paid for. Coming up on a month!!!

I bought my 1st Kaabo Wolf Warrior X Plus in August of 2024 and 2 days later the headlight and horn stopped working. Kaabo offered for me to send it back for free to be fixed or they could send me the parts if I could fix it myself which I did and it was easy to fix and now it has between 3,500 and 4,000 miles on it. So Friday October 17th I got my new Kaabo Warrior X Max with the new upgraded rear suspension and bigger battery. I put it on a small stool to get it off the ground to check the tires for balancing when I pressed the right brake lever and let go the brake light on the LCD screen stays on and the 2 front deck lights kept blinking and the rear lights too. The 2nd problem I'm having is when the charger is plugged into the scooter the scooter will not turn on when it's charging or when it is full. The 3rd problem started a couple hours later when the 2 NFC keys would not unlock the scooter anymore and I sent them video evidence of all 3 problems and I'm just waiting all weekend for them to message me back because I was told in an email that they are open only Monday to Friday, so all weekend my e-scooter is a $1,850 paper weight and I'm aggravated that I have to sit here and look at a brand new scooter and not be able to ride it. I bought this because I was sick of my wolf Warrior X Plus hard rear suspension where every bump is just hard and I was hoping the new scooter which does have a nice soft suspension would have rode nice but I've never got a chance to try. I just want to send it back and get my money back or if they can send me a new one and do some quality control before they send it to me. One thing I will say is they use cheap wiring and cheap connectors because every problem I hear on Reddit about Kaabo e-scooters are all about faulty wiring and my first scooter had faulty wiring and now this one has faulty wiring.

It is a customer service shit that I have received in my life, I have more than a month with my damaged scooter and they have not solved the problem,, on the contrary they have ignored the emails I have sent... my scooter was damaged on September 19 and they only answered me the first few days but without resolving anything and after September 26 until today October 20 they have ignored my emails and still send me emails asking how my experience with their customer service was... And I tell you it's horrible.

Still have not received my order.

I ordered a Wolf King GT Pro for $3,293.68 thinking I was investing in top-tier quality. Instead, I got a broken scooter, weeks of silence, and the most unprofessional support experience imaginable. The scooter arrived on August 8 and broke within 24 hours. The throttle died on day one, then the stem lock failed a few days later. I contacted support right away and got nothing but delayed replies—always after business hours or on weekends. By the time they finally sent a replacement part, I’d already spent hundreds of dollars on Ubers just to get to work because my “new mode of transportation” was sitting useless in my living room. Then things somehow got worse. Their return instructions didn’t work (FedEx said the tracking number was invalid), and when I emailed them about it, their support address literally bounced back as “not registered.” That’s when I had to dispute the charge with my credit-card company. Kaabo took the scooter almost three weeks ago, and as of today they still haven’t refunded me nearly $3,000. The whole thing feels shady. One day they reply at 8 p.m. from a different address, then vanish again for days. Bottom line: don’t buy from Kaabo unless you’re feeling lucky. It’s a coin toss whether your scooter will even work—or whether the company will answer you if it doesn’t. This brand is all hype and zero accountability.

Send me a refund for the part that I sent back to you