Johnnie Walker RVReviews of jwrv.com

Well to start off with the PDI was a complete flop. There was so many things broke Just about all the cabinets handles were broke and needed replaced. The counter top warp and need replaced, that took 3 months to get.the heater duct in main bathroom was cut in half, the store used tape to call it good instead if replacing the duct. The AC in the garage and loving room were swapped The led lighting in the awnings kept blowing fuses, there fix was put a bigger fuse in. Bur those keep blowing. I believe there is an electrical short. The store refuses to fix correctly. The Jenson radio works no DVD player as the does not work, dealer refuses to fix. The screens where missing in the wi does on the garge, I had to call and get them ordered. The on demand water heater does not work, they refuse to fix. I had to call a mobil repair tech out to fix.the refrigerator keep shutting off, I am surprised they fixed that. This is a brand new unit 2023 fuzion 421. All of these things should have been addressed before PDI. I should have not been the one finding these problems I should have been enjoying my brand new POS 246k worth.

We purchased a brand new travel trailer. Our purchasing experience was 5 stars. However, when it comes to service, there are serious issues. "We are very busy" is not an excuse to tell a customer. Customer is very busy too! You asked us to leave our trailer for 3 weeks. At the end of the 3 weeks, we were told that you just ordered the parts from the manufacturer. Why wouldn't you order the parts during the first week the trailer was in your shop? I am not blaming the service manager or the technician working on it. It is the CEO or the President's job to fix these issues. If you are too busy and can't service what you are selling, maybe, you should stop selling that many units!

My buying experience was great with Steve V. But when it comes to service they are awful. We bought our RV in July 2020. It stays at their yard for now. We have told them many times about warranty items to fix. None have been fixed. Brian and Brads excuses are where really busy or we can’t get the parts. Over a month ago we told them we were moving out of state. We were assured that it would all be done. Went there today and nothing had been done. Same excuse. I would not recommend their service department. Now we’re told they will contact Winnebago in Alabama to fix it. Ridiculous. I am so mad. Don’t go there for any kind of service.#Winnebago #johnniewalkerrv.

I AM ASKING THE FEDERAL COURT IN RENO NEVADA TO COURT ORDER CDC TO INVESTIGATE JOHNNIE WALKER RV AND FARMERS INSURANCE FOR POISONING THE DISABLED. I AM ALSO GOING TO ASK THE FEDERAL COURT IF THEY WILL TAKE MY DISCRIMINATION AND UDAAP CASE AGAINST JOHNNIE WALKER RV. NOW, JOHNNIE WALKER RV HAD PLENTY OF TIME TO TAKE ME TO COURT AND FAILS TO DO SO BECAUSE THEY ARE GUILTY OF POISONING THE DISABLED.

HORRIBLE! They are an authorized Jayco dealer for motorhomes but refuse to do warranty work on our brand new Jayco. WHY? Because we didn't buy it from them! We gave them last look to provide a reasonable price before we bought it elsewhere and they would not go within a reasonable range of the price elsewhere. We bought our motorhome for well over $40k less than they had theirs listed. Now they are refusing to do warranty work and are an authorized dealer for Jayco. Bullies that try to threaten you into buying from them! Look elsewhere people -- you can get a MUCH BETTER deal! I'd give zero stars if I could. #jwrv Shame! #happycamperhunt NOT!

We have been Johnnie Walker RV customers for for greater than 12 years. In fact, we have only purchased our RV's from Johnnie Walker's; upgrading with each purchase. A large part of our confidence in the company has always been their service department ... until now. We have always used JW's for all of our scheduled maintenance as well as repairs and upgrades that have been needed. I said until now because of the amount of time it takes to get your RV in for repairs. I recently called to get an appointment for a needed repair and some preventative maintenance before this years hunting season. I was offered appointment dates ranging from 4 to 6 weeks out. I asked why so long considering this is not what I've been accustomed to over the years. They said that they are selling so many new units that their priority is getting those units prepped and out to their new customers. They also said this problem was compounded by the lack of qualified or experienced service technicians which they were trying to recruit or train. I called the manager, Ron, to express my frustration and asked why my loyalty wasn't being reciprocated or appreciated. Ron listened intently and added that even the manufactures were having difficulty with the increased demand for units and that their quality was suffering which required even more work from his overwhelmed maintenance staff. He took my information and assured me that he would get back with me ... that was over a week ago and nothing. So even tough its now time to replace our current toy hauler, my confidence in the product JW's is receiving and their inability to maintain their loyal base of customers will have me searching elsewhere. A relationship of over 12 years will end because they obviously have forgotten what got them successful.

Bad bad experience do not go to this place and don't see Troy they tried to sell me an RV that was too heavy for my Chevy Avalanche I have a 05 Chevy Avalanche that is rated 5500 and they tried to sell me a coach that weighed 6 thousand 500 lb which was too heavy for my vehicle and I sent him a copy by text on my phone on the weight rating and he disregarded it and set the coach up anyways to be delivered and I was advised by my mechanic that that coach was way too heavy for my vehicle and would cause me serious problems so I told Troy this but he still planned on the delivery I would not never ever go there again and I don't advise anybody else they're just trying to make a sale disregarding what the customer wants so they kept part of my money I put down which I felt was wrong especially when I have all the information on text from him so seniors beware if you're reading this thank you for reading this Harold

$2000 seam separation turned into a $5600 markup. Nearly two months to complete the repairs caused us to forfeit an expensive holiday deposit. Had we known about their slow efforts... Had an awning replaced. It doesn't fit properly on the roller and was told "just roll it out, and roll in until it works. Bad experience. Poor effort by Johnny Walker to make things right points to a schiester in my opinion.