Frumster, Inc. (JWed)Reviews of jwed.com

Response from Frumster, Inc. (JWed)Feb 5, 2023

Dear Amanda Firstly we are shocked by your review. This does not happen. Secondly we are unable to authenticate that you have been a JWed member as we can find no profile. Thirdly, we see you have also used the word “Diabolical” in reviewing a company with over 100k reviews and 4 ½ stars. That is not to say that maybe YOUR experience was negative – but context is equally important. Suffice to say this. Unlike most other dating services, JWed makes it extremely easy to cancel, suspend, delete your membership at ANY TIME. No phone calls, emails necessary. Simply login, go to account and manage in seconds. If indeed you were a member, please contact JWed directly and we will endeavor to resolve any unintended fault on our part immediately. We wish you only the best, The JWed Customer Care Team

Response from Frumster, Inc. (JWed)Dec 27, 2022

Hi Hill We sincerely appreciate your feedback! We are introducing new features and tools in the coming quarter, so we hope we can further optimize your experience! As we say, our best customer - is the one who stays the least amount of time. That is, they find their soulmate of course :) We wish you all the best, The JWed Customer Service Team

Response from Frumster, Inc. (JWed)Dec 27, 2022

Hi Irving, We hope all is well. We are naturally shocked by the circumstances of your experience and our customer service team has already replied to you. At the same time, we are actually thankful. Our IT team did find in your profile a related bug that over the last 4 weeks may indeed have resulted in you not receiving some notifications. This has since been fixed and we have provided you with a free month upgrade for this inconvenience. Wishing you all the best, The JWed Customer Service Team

Response from Frumster, Inc. (JWed)Dec 27, 2022

Thanks for review. Yes, is an on-going challenge to attract good/menshidik Jewish men of all Jewish backgrounds - but we do our best! Wishing you all the best, The JWed Customer Service Team

Response from Frumster, Inc. (JWed)Dec 27, 2022

Thanks Chava for kind reference. To be clear 75% of all JWed's 4,600+ marriages - have been marriages where it was the female JWed members made the first move - in contacting the male member:)

Response from Frumster, Inc. (JWed)Dec 22, 2022

Hi Ernest, we appreciate your feedback. You are correct - there have been unacceptable delays in our response times - and for this we apologize. To this extent, JWed is launching in January 2023 its new 12hr Customer Service Guaranteed Response. We have expanded our customer service team and introduced additional avenues to reach our team directly. As regards the payment model - it is the same model JWed has had for 22 years and in that time over 3,600 have met and married. Do all agree with it? No. we can never please everyone. That said, we can understand your frustration. For this - but as well as for many other reasons, JWed is also launching its new subscription model within the next 2 weeks. Simply speaking, JWed will moving forward only be a premium paid-for-service with a much simpler subscription model enabling communication with every type of member. Amongst other benefits for our active members, this will only increase the quality of membership and the level of engagement amongst members. Once again, we appreciate your feedback and hope the weeks and months ahead will prove our continued commitment to optimize the dating experience of our members - and make it as short-lived as possible :) We wish you only success, JWed Customer Service Team

Response from Frumster, Inc. (JWed)Dec 22, 2022

Hi Marsha We appreciate your feedback and are naturally concerned by your seeming negative experience. We will ensure you are contacted if we can find your profile. That said, while errors can be made in subscription - we do not deny that our Terms and Conditions, we are clearly conveyed to a member - include that members can entirely manage their own subscription at any time and there are generally no refunds. Why is this? Because dating services can be sometimes abused by members. What do I mean? Example - David signs up, does a search and likes profile of Sharon. He upgrades to contact Sharon. Sharon replies "thanks but no thanks." David contacts Customer Service and asks for refund giving some excuse. Additionally, unlike most other dating sites - we enable any member at any time to cancel/manage their membership. No phone calls or emails necessary. Simply login to account and manage. That said, of course we look at the big picture and a members history and usage. Is not a blanket policy. We wish you only success, JWed Customer Service Team

Response from Frumster, Inc. (JWed)Dec 22, 2022

Hi "Mr Shin" Wow you certainly raise a number of issues! We will address every one. Degraded Hook-Up... Nothing could be further from the truth, every profile is personally screened for authenticity. JWed rejects far more profiles that are approved every day. We have very strict criteria and we monitor all usage with propriety technology. We are very proactive and suspended any profile where it is shown user is not sincere or not authentic. Contacted by people many miles away... Yes, that is true and we are proud of that. JWed enables sincere and marriage-minded Jewish singles from the smallest of towns and largest of cities to meet and marry. Over 65% of all JWed's 3,600+ marriages have been between people out-of-state or even country. When you are looking for someone based on character, personality features, Jewish outlook, shared values, interests and life goals.....and they are x miles away...if you are sincere - you will meet. Who viewed my profile... That is setting that any member can turn on/off at any time. Entirely controlled by member. We wish you only success, JWed Customer Service Team