Frumster, Inc. (JWed)Reviews of jwed.com

As another customer recently noted, their advertised discount promotions are deceptive and the customer service is non responsive. BEWARE OF DECEPTIVE PROMOTIONS AND EXPECT NO HELP FROM CUSTOMER SUPPORT !

B"H I had a deeply disappointing experience with JWed. I signed up through a discounted one-month offer and only intended to use the service for that month. I was later automatically charged $34 for another month that I did not want, did not intend to purchase, and do not plan to use. The auto-renewal process felt deceptive and insufficiently clear to me. Important recurring-payment terms should be made unmistakably obvious before someone is charged—not buried in lengthy terms or presented in a way that customers can easily overlook. What made the situation much worse was JWed’s customer service. I sent several messages explaining what happened, requesting cancellation and a refund, and explaining that $34 is a serious financial hardship for me—roughly an entire week of food. Nobody responded. A company operating in the Jewish community should treat people with honesty, compassion, and basic respect. Ignoring repeated messages from a customer who is distressed about an unwanted renewal is unacceptable. Based on my experience, I strongly recommend being extremely careful before entering payment information with JWed. Read every renewal term, cancel immediately if you only want one month, and take screenshots of everything. Their auto-renewal practices felt misleading to me, and their customer service was effectively nonexistent when I needed help.

I found their self desceiption of "the largest jewish dating site for marriage" to be deceitful, since are barely any profiles in my area, and i live in a major metropolitan area (toronto, canada). i asked many times to get a refund and was ignored

The service is absolutely appalling, once you have paid and set up a profile. I had a few issues and questions subsequent to setting up my profile, however no matter how many polite emails I sent they went completely unanswered. The site claims to have a 12-hour guaranteed response. Even weeks later I have had no response! Not all the advertised features worked even with the “Premium” subscription. I’ve noticed replies to complaints on the Trustpilot website by the owners of JWed stating: “We encourage you to contact support@[xxx].com for any support.” That doesn’t get any response, at least for me.

I find myself now mostly using the app version. It’s smoother and easy on-the-go. Profiles are for sure much more detailed than similar app’s. Not all the bells and whistles, but easy to communicate. Hope to meet my soulmate here.

Simply the best people working here for helping Jews to get married. Very understand the request of each one. Very nice the platform. The experience is INCREDIBLE ! Absolutely recommended. Hope to find good zivvig and proper one to everyone Hashem bless all of you

JWed is a wonderful website to meet Jewish people for marriage. My wife and I met on the platform and we spoke on the phone, chat, and by video before meeting in person. Me and my wife have now been married for over 10 years with three children and are very happy. We even work together and run a medical practice together. We look forward to a lifetime of many wonderful years together. We highly recommend this website. Thank you!

Ease of access for dating directly through jwed messaging