JVZooReviews of jvzoo.com

Response from JVZooJul 20, 2025

Hi Ross, JVZoo is a digital marketplace—similar to Amazon, but for software and digital products. While you claim there was no clarity on who the seller was, their name and support contact were displayed on the checkout page prior to purchase, again on your receipt, and provided to you twice more by our support team. Because JVZoo doesn’t collect or hold the funds, refund requests must go through the seller directly—this is clearly stated at checkout. Despite this, our support team still stepped in to help and offered to contact the seller on your behalf. Unfortunately, before we could do that, you filed a PayPal dispute, which locked the transaction and made further assistance from us impossible. To call this a “gimmick” is not only inaccurate, it’s unfair. You were given clear directions multiple times and chose not to follow them. Leaving a one-star review in that context misrepresents the situation and hurts the very people who were trying to help you. We stand by how this was handled and hope you'll reconsider your review in light of the facts. —The JVZoo Team

Response from JVZooOct 1, 2024

Hi Paul - as we helped you locate your account with the correct email address, would you kindly update your review? Thank you. Note for non-tech users: If you attempt to log into our system with a different email from the one you registered with, you will not be able to access your products. Also, there are two sides to JVZoo - The Customer Portal (for you to access your purchases) and our main platform (for sellers and affiliates to log into.) If you are a customer attempting to access your purchases, your receipt links to the correct url, however if you go to the wrong url on your own, our home page has a button at the top that reads "Your Purchases" that will take to the correct page. Also, the login page for our main site has a huge blue button that reads "Looking for your purchases" to help you get to the Customer Portal. We do as much as possible to assist people in logging into the correct place, just as we assisted Paul here with logging into the customer portal with his correct email. It's our goal to make things as easy as possible for everyone.

Response from JVZooOct 23, 2023

Hi Steven, First, we have no support tickets ever opened by anyone with your name. Second, we see you’ve left nearly the same exact review for another company on Trustpilot and you did not open a support ticket with them either. Third, you don’t have to purchase the OTOs which are not manipulative nor deceptive. They’re the same as “you want fries with that?” If you don’t want them, you say “no, thank you” and that’s all there is. If you do. As for lifetime - we have only begun allowing this in the last year and before we approve the product to be sold in our marketplace, the vendor must clarify what lifetime means for their product on their sales page. If the vendor lists “money back guarantee” they must honor it. If they do not, JVZoo forces the refund. All of these practices are both in accordance with the FTC and for the protection of the consumer. Finally this claim is baseless and inaccurate, just as your review for Prospertrading.com is (which again, is almost the exact review as this one) which is why we asked TrustPilot to help us gather more information, which you refused to provide us, as it appears this is a pattern with you. However, once we flagged your review you decided to provided TP with information which they refuse to share with us so we cannot assist you.

Response from JVZooSep 29, 2023

Hi dau le, JVZoo has a process in place for this via our help desk and would be happy to assist. However, pursuant to our terms of use, your agreement to promote products with direct vendor payouts was by choice as we offer other payout services that guarantee you receive your commissions. Please open a support ticket with our team at [email protected] and they will assist you in regards to this.

Response from JVZooSep 25, 2023

Hi Sam, JVZoo is a marketplace that allows sellers to market their products. The sellers are independent businesses and as such they are fully responsible for this and other aspects of their business, including refunds. I reviewed our help desk and see that you reached out to our team. Our support team responded and requested additional information from you so that they could help you rather than you just complaining. However, you never told our team the name of the product nor did you provide them with the transaction id of the product you purchased so that they could assist you. We don’t want you to be frustrated, but when you open tickets and don’t respond to us with the information we’ve requested, we can’t actually help. Do you want to be frustrated and unhappy about your purchases or do you want to respond to us with the information requested so we can look into it? In the words of Jerry McGuire “help me to help YOU.”

Response from JVZooJul 27, 2023

Hi Summer, JVZoo works on a CPA system and does not offer payment per click. This is clearly stated in our terms of use which you agreed to when signing up to use JVZoo. If a seller lists their product on JVZoo, affiliates ONLY earn a commission when a customer purchases a product through their approved affiliate link. This is clearly shown on the affiliate details page which you viewed and agreed to when you requested to promote the seller's product. In addition, clicks are not an accurate count of how many people actually visited your page. Clicks are very misleading and have no value - because of bots, competitors, browser prefetch and everyone counts them differently. In regards to contacting our support desk, we provide a link in the top right corner of every page on our site labeled "Help" which takes you to our support page where you can submit a ticket to our team. Update: No where on JVZoo will you find something promoting you will earn on clicks sent. In fact where you had to click to “Request to Promote” the product, our system clearly outlines payment by the percentage you will earn per sale generated. Kindly remove your poor review of our site as it cannot be more clear, you simply choose not to read all the information provided all over our site, including the terms you agreed to when both signing up and requesting to promote a product on JVZoo. This review is false about JVZoo.

Response from JVZooJun 20, 2023

Hi Carmelo. I am sorry to hear you purchased some products that have not met your expectation. The sellers are independent businesses and as such they are fully responsible for this and other aspects of their business. JVZoo is a marketplace that allows sellers to market their products. In addition, as indicated in our Terms of Use, the products you purchased were offered and sold by the individual sellers, who are not affiliated with JVZoo. JVZoo is simply the marketplace that allows the independent vendors to offer and sell their products. All concerns regarding a product should be submitted to the Seller. The last support ticket we have from you is dated March 6, 2016 and the last product you purchased that was not refunded was in 2017. We have not received any recent messages or purchases from you, but we can and will assist you in reaching out to the support staffs of any products you purchased off of our marketplace. If you would like our assistance, kindly reach out to us at [email protected] and give us the opportunity to assist you before leaving negative reviews about our company. We are here to help when given the opportunity!

Response from JVZooSep 8, 2022

Hi, I see that you opened a support ticket with our team and they requested information from you in regards to the product so they could further assist you, but we have not received anything. JVZoo NEVER processes payments as we are not the seller of the product. That being said, we can certainly assist you in communicating and reaching a resolution with any of the vendors of our marketplace. Please open a new support ticket with our team and provide us with the information about the product as previously requested and we will be happy to help.