customer
Do not buy from JVZOO
DO NOT BUY FROM JVZOO ⭐ 1/5 Stars "Very disappointed with this marketplace. Most of the digital products sold here are over-hyped, low-quality software or outdated courses. As soon as you buy the basic product, you are hit with endless aggressive upsell funnels. To make matters worse, many of the vendors vanish right after launch, leaving you with broken software and zero customer support. Getting a refund is an absolute nightmare unless you bypass the uncooperative sellers entirely and escalate directly to JVZoo corporate support and you still may not get refunded. I purchased SmartAgentX on June 7th, 2026. Absolute garbage. Requested a refund the same day. Today is June 23rd, merchant claims refunded, JVZOO also claims refunded, NO MONEY HAS HIT MY ACCOUNT AFTER WAITING THEIR 14 DAY PERIOD. My bank says 90 -120 days for an investigation, no provision credits can be given for this type of merchant (bank's policy). You do better opening up your windows and throwing money out. DO NOT BUY FROM JVZOO!!! SmartAgentX...Absolutely do not buy!!! Purchased 6/06/2026 Just refunded 6/24/2026 After several, several emails between the merchant and JVZOO, I finally received my refund. Today. It only took 38 emails to get this done.
Response from JVZooJun 23, 2026
Hi, JVZoo is a marketplace that connects customers with independent vendors who are responsible for creating, supporting, and maintaining their products. While we do not develop or operate the products sold through our platform, we take customer concerns seriously and work to hold sellers accountable to our marketplace policies. Regarding your refund, we would like the opportunity to investigate this matter further to ensure the refund was properly processed and returned to the original payment method. While both the vendor and our records may indicate that a refund was issued, we understand your concern if the funds have not yet appeared in your account. Please contact our support team directly and reference your existing ticket so we can review the transaction details, verify the refund status with the payment processor, and provide any information that may assist you and your financial institution in locating the funds. We understand how frustrating it can be to wait for a refund, and we would appreciate the opportunity to review your case further before any final conclusions are reached. Our goal is to ensure that the refund was processed correctly and to help determine where any delay may be occurring. -JVZoo