JVZooReviews of jvzoo.com

Response from JVZooFeb 9, 2021

You have never been billed from JVZoo as we do not collect payment for ANY products on our platform. Check your billing and your communication with the company as it was not JVZoo. Yes, we send emails on products, but we are not the seller and do not collect any payments. You have clearly communicated with the seller of the product which would be in your records, and your Paypal or credit card will show who you have paid. Otherwise this review is patently false as again, JVZoo collects no payments and never negotiates price on behalf of the sellers in our marketplace. Response to your edit: Replying to you on a public platform you are using to lie about our business is not spamming you. You've chosen to utilize the name "customer" as you are aware you are posting incorrect information. JVZoo operates with integrity, something you lack. You may post that you've negotiated rates with us and that we've billed you until pigs fly, but it won't ever make it true nor will you ever be able to supply information that supports your blatant lie. We are never the product owner, merchant of record, nor do we negotiate rates on our seller's behalf.

Response from JVZooFeb 8, 2021

Hi Faheel. I just took a look at your account to see what issues you had encountered. I see that currently, your product has not been approved by our compliance department. The main issue being that your sales page does not have JVZoo buy buttons which means our affiliates would not be properly paid for promoting your products. As our platform tracks, credits and pays affiliates for promoting a product, the seller must use the JVZoo buy button on the sales page utilized with our platform. This way, no one is cheated out of their payments, and that's a good thing! We're happy to assist you in properly setting up your product to utilize our network of over 900,000 affiliates if you'd like our assistance.

Response from JVZooJan 16, 2021

Hi James. There seems to be some confusion here. In regards to products being "rejected," our compliance department reviews products for FTC compliance. We do not determine the laws the FTC puts forward, we simply uphold them. If you received a message about testimonials, there is no assumption they are bogus, rather a notification linking to the FTC's guidelines around testimonials asking you to agree you have read and understand these and to agree your testimonials are within those guidelines. We do not have any exclusivity clauses preventing sellers from using other revenue streams. Our terms of use, that any user including you would agree to, state that the sales page you use with product listing inside our platform within our network of affiliates utilizes only JVZoo buy buttons. This does not prevent sellers from selling in other places, but it does ensure the affiliates you utilize from JVZoo's network have their traffic and sales they generate for your product properly tracked and therefore they are properly paid for those. We are happy to work with you for a better understanding and to get your sales pages live (which would mean they are compliant with applicable laws and cannot cheat our affiliates out of payment). This, afterall, is what proper affiliate networks do!

Response from JVZooSep 14, 2020

Hi Bernabe. JVZoo is a marketplace, we are not the creator of Doodlemaker. That being said, though each level of Doodlemaker explains exactly what you get with that purchase for the price, there is also a 30-day money back guarantee by the seller. If you are unsatisfied with your purchase, simply contact the seller (this information would be on your receipt) and request your refund.

Response from JVZooSep 15, 2020

Hi John. We've reached out to the product creator on your behalf. You should expect to be contacted for a resolution shortly. Please check your email as the vendor has reached out to you to make certain your concerns are addressed and your issues resolved.

Response from JVZooSep 13, 2020

Hi Rick. Thank you for supplying the information. The merchant for this charge is not JVZoo, but rather Explaindio. If you have communication with them on the last billing stating you will not be billed again, I would contact them again (http://support.explaindio.com) with a screenshot of that and request an immediate refund. If they do not provide the refund, you may use that as proof to Paypal that you should not have been charged again. In the meantime what we are able to do is tell you how to disable the recurring charge - which you would do directly in your own Paypal account (this can be done with any recurring billing setup within Paypal.) If you are logged into your Paypal account you can click the following link to go directly to your list of Preapprovals: https://www.paypal.com/us/cgi-bin/webscr?cmd=_ap-manage-preapprovals Select the product you wish to cancel recurring billing payments to and select CANCEL. We hope this helps you resolve your issue quickly.

Response from JVZooAug 10, 2020

While our support desk has no tickets with the email you have supplied, we do see your attempted purchase in our system. We have opened a ticket with Paypal to determine why they have not allowed a purchase with your credit card as this was their tech, not ours, that would not process for you. TrustPilot has changed the way businesses can interact with reviewers, so I have no choice but to edit my response. Paypal has written back saying the ability to purchase via credit card was turned on. They say if there was no option for credit card available to you, they cannot share why with JVZoo as we are a third party and you would need to call into Paypal at the time of something like this to learn why the option is not showing. We don't feel as if that's a great response, however it is typical of Paypal. In the future, if you have any issues purchasing, please message our support team directly and ask that Laura, the CEO, be informed of your issue so she can work with you to assist you.

Response from JVZooJun 9, 2020

Rene was provided directions on how to cancel the recurring product directly in their Paypal account. Unfortunately, as we are a marketplace who does not collect payment for products, we cannot process a refund for products we were never paid on. We sent the step-by-step directions, to which Rene refuses to follow and continues to ask us, a third party, to cancel the recurring payments. We cannot help Rene if Rene will not follow the simple directions provided that can be performed directly in their own Paypal account in less than 1 minute.