JVZoo is an online MARKETPLACE and affiliate network, housing over 1,400,000 affiliates to promote and sell your products. None of the products listed for sale in our marketplace are sold by JVZoo. If you have a product review, please either leave it in our marketplace by the product (just as you would on Amazon), or write the review on the product owner's TrustPilot Page. Reviews on JVZoo should only be about our services offered.
JVZoo (jvzoo.com) has 675 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sales & Marketing · St. Petersburg, Florida
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Showing 96 reviews with 1 star · Clear filters
Nageswara
I had got into JVZOO by mistake and subscribed to a couple of products. The products are not what they advertise (sorry spam). Pathetic customer service (infact no customer service)
Response from JVZooAug 12, 2022
Hi Nageswara We are happy to assist you with ANY issues you have a JVZoo, however you need to open a support ticket with JVZoo.
Philippe C.
JVZOO offers a lot of software with "lifetime" offers for an attractive price via third party vendors and affiliates. Their support is not very useful since they say that they only manage problems related to their site, and not the access to the software, whereas it is the only access that we receive. I bought a software dedicated to 360 visits with the possibility to resell it in unlimited. The problem is that I never received the access codes. JVZOO tells me that they informed the seller. Despite several messages, the seller never replied. On the JVZOO site the link to the software refers to another software, which is also now gone...Very serious! Some research shows that the majority of lifetime offers are software with a limited lifetime. In spite of everything, I made a claim on PAYPAL. As if by chance the seller answered to PAYPAL !!! I called PAYPAL to expose the point in support of written information and screen copy. I was successful and obtained the refund. JVZOO says that it is not responsible for all this, except that it lets pseudo sellers propose wind with software that is not accessible or, at best, in most cases, for a limited time. With hindsight, this is quite logical because a lifetime offer does not make economic sense. It's just a way to sell and attract over a few months. ------- Note to JVZOO's reply: It was me who initiated the PAYPAL claim and won. I set up this process because the access to the software was never communicated to me. They answer that they are GDPR compliant, but this is not the subject! They answer that they don't allow lifetime products: they should then review the information mentioned on the sales tunnels of affiliates and vendors; it is explicitly mentioned as "lifetime access". If the seller or affiliate doesn't comply with the conditions, they should exclude them from their platform, otherwise it means they are allowing this implicitly! What I see is that I bought the product via a sales tunnel that directs me to JVZOO and in the end I never received the purchased product. The only positive point is that we can buy via PAYPAL and thus get the refund.
Response from JVZooJul 26, 2022
Hello. JVZoo reached out to the vendor on your behalf, however as we stated both during your checkout process (prior to making payment) and in our support ticket, we are NOT the merchant on record. We do not collect payment nor support the product. In addition, your purchases were flagged for review by PayPal immediately after you purchased the product. When PayPal flags a transaction for review, refunds cannot be processed and PayPal does not allow refunds until they have completed their review. This is something that is triggered by PayPal, not JVZoo. The only way to receive a refund for a transaction that PayPal has flagged for review is by reaching out to PayPal, which is what our team requested that you do. JVZoo does have compliance and standards for any product allowed inside our marketplace. We are GDPR & FTC compliant and take this very seriously. In addition, the product you purchased was listed on JVZoo when we did NOT allow lifetime products. After March 1, 2022 we began allowing lifetime products, but the seller specifically has to define what "lifetime" means pursuant to the FTC. Our compliance team is re-reviewing products listed by this seller to ensure that they meet with JVZoo and FTC standards.
Andi R.
I bought at least 5 saas digital products whitelabel that is grabbed from jvzoo but all of service is stop under 2 years, I bought it from adhitya tri arifianto as an whitelabel seller. Be aware of every product they offer. they sucks. They usually not using live chat or support mail on their salespage, even it available support mail, your mail will be vain, because usually their supports never responds you.
Response from JVZooJul 1, 2022
Hi Andi. This is JVZoo and we're sorry to hear you're unhappy with any purchases you have made and support of those products. We are happy to assist you in gaining support on those. To clarify, JVZoo is a marketplace, not product creators or owners. While we do not have any support tickets from you, we can and will assist you in reaching out to the support staffs of any products you purchased off of our marketplace. If you would like our assistance, kindly reach out to us at support@jvzoo(dot)com and give us the opportunity to assist you before leaving negative reviews about our support staff. We are here to help when given the opportunity!
J Victore E.
Completely scamy products sold on this platform. I purchased primehost hosting from them, the hosting never worked fine and the seller had complete intentions to cheat as no support was provided to solve the issues. When I reported the matter to JVZoo customer care, they told me that the seller had good intentions. Further they told me that the product is discontinued. It was a lifetime product and this is how jvzoo cheats people. They sell lifetime products and if you complain about the product not working ,they will tell you that there is nothing that can be done. Please do not buy from this jvzoo. Here are my details: Transaction Id PT-31J14785JG7649538. Product name: PrimeHost - Bundle A guy named Jarrod Nelson(from JVZoo customer support) shamelessly replied to my request no: 237075 in the most unprofessional manner without applying his mind. He has infact justified the practice of this online fraud done by the sellers of Prime host bundle through your platform. He has given me a complete belief that jvzoo justifies such online fraud with respect of lifetime products. Hence I request everyone not to buy from JVZoo For everyone: please read the reply of ZvZoo below. It just tried to save themselves and their fake primehost seller from action. If jvzoo is so concerned, it could force the seller to issue a refund, it could black list the primehost bundle sellers- Firas and Tom... But JVzoo will not do it because they are hand in gloves with them for their own commission. Most pathetic useless horrible and cheater platform is Jvzoo. Please do not buy from them. If a lifetime product is sold then it's duty of Jvzoo to protect the customers interest. Do not blame paypal or stripe as they are not involved in this fraud. Since a lifetime product is sold through JVZoo, you have the duty to do good my loss and issue a refund by working with the seller. One of the seller of primehost bundle named Firas, kept asking me to buy another hosting from him and even started demanding more money from me. This is the kind of creeps selling products on your platform. Jvzoo, you are a fraud platform. The lifetime deal was promised on your platform when I purchased it. Do t run away from your liability. You guys must be taken to court for such bad practices. You cannot show something on your platform as lifetime and then say that you didn't make the promise. Why did you approve the lifetime prime host reseller deal on your platform if you did not vouch for it? You are completely a liar platform!!!
Response from JVZooJun 14, 2022
Hello J Victore. I've reviewed you review and your support ticket. First, I apologize your experience with JVZoo is not what you would like. Unfortunately, as Jarod informed you, due to the fact you purchased the product on October 6, 2021 and did not inform JVZoo of any issues until April 17, 2022. This makes the purchase past 6 months and payment processors (credit cards, Paypal, Stripe) will not honor a dispute at this point. JVZoo, being a marketplace and NOT the merchant who collected payment for your purchase can therefore not take any action to assist you in receiving a credit back for your purchase. In the future, whether purchasing from JVZoo or anywhere else, we recommend you bring ANY issues forward to the store (or marketplace) prior to the expiration both of the processors chargeback period and the sellers refund period. Edit and final response: From 2016 until March 1, 2022 JVZoo did NOT allow any lifetime products or products with Lifetime promises to be sold. Your purchase was during the time absolutely NO products with lifetime guarantees or promises were allowed on our platform. This is well documented. And no, JVZoo cannot force anyone to refund past their posted refund period nor past the payment processors allowance of chargebacks. If you feel this is inaccurate, you are welcome to contact your payment processor directly. We, however, are a 3rd party who did not collect your payment nor did we allow any lifetime promises when you purchased.
iReview
This marketplace is the worst place to shop at! First of all they have no rules and not responsible for anything! A seller can sell you something that doesn't work at all and can refuse to refund you even if they have put 30 days money back guarantee on their sales page. And all JVZOO do is will tell you "To receive a refund for your purchase you’ll need to contact the individual product owner." claiming they can't help because they don't handle payments. It's not because they can't handle it but because that's how they have designed their platform which they called it a marketplace like Amazon! that's going to be their respond. That they are a market place like Amazon which clearly shows they don't understand how it works! Every Marketplace has rules and policies! If you are a marketplace that doesn't mean to steal people's money with the help of scammers your platform promotes! If you are not responsible for the payments then why do you display "Powered By JVZoo.com" below the payment button? This marketplace has no responsibilities and rules. And not GDPR compliance, they will sell your email address to bunch of other sellers on their market. JVZOO don't want to take any responsibility or set any rules for their sellers because that's how they make money! free money! Do yourself a favor and save the headache don't buy anything that mentions JVZOO because it will be either outdated or not working at all. And you will end up waiting your time, your money and if you dispute through PayPal damage your PayPal account end up getting ban by PayPal!
Response from JVZooMar 10, 2022
Hello. We'd be happy to assist you in gaining a refund. JVZoo will reach out to the vendor on your behalf, however as we stated both during your checkout process (prior to making payment) and in our support ticket, we are NOT the merchant on record. Meaning that we do not collect payment nor support the product, therefore, to get support or deal with refunds, you must first communicate with who you bought the product from (supplied on the checkout page prior to purchase, as well as on your receipt and inside your customer portal.) JVZoo does have compliance and standards for any product allowed inside our marketplace. We are GDPR & FTC compliant and take this very seriously. We are happy to work with you on this, if you'd like to share your email address here or open a support ticket and mention your post on Trustpilot. However, if Paypal account has been banned, that would have nothing to do with you requesting 1 chargeback from any merchant. That would be due to issues with your specific account there.
MICHAEL F.
I purchased PrimeStocks through JVZoo. The vendor has ignored my multiple requests for a refund (product features were seriously over-promised). If you are contemplating a purchase of PrimeStocks, exercise caution if you think you might like to get a refund if the product does not work out for you. Reply - Unfortunately, I cannot find a JVZoo support ticket option on your website. Please offer me the link and I will be pleased to do as you request. Regarding the vendor, I have, multiple times communicated with them and they are non-responsive. My message here is a warning to other purchasers so they are not disappointed as I am.
Response from JVZooJan 19, 2022
Hi Michael. JVZoo is a marketplace. PrimeStocks is separate company. If you would like to review them, please do so. JVZoo does not own PrimeStocks, we are simply a marketplace they are selling their product through. If you need assistance with gaining a refund, please do open a support ticket with us so we may assist. Your review, however, is of another company and their marketing/product on our Trustpilot page. Update: JVZoo’s support link is located at the bottom of every JVZoo page or you can email us at [email protected]. Again, we are a marketplace like Amazon, so please alllw us to assist you with your refund and leave your review of the product on their trustpilot page rather ours.
Ramzy
Be very careful, they are thieves! I bought a product that I never used a year ago and this year without my agreement they made me pay again.(PayPal) When I asked for a refund explaining that I never ordered this time, they refused to refund me.
Response from JVZooDec 30, 2021
Hi Ramzy. First of all, we're sorry you're having a difficult time understanding a billing agreement, but are happy to help. Did you open a support ticket with us, at JVZoo, or with the seller of the product you purchased? In other words, who denied you a refund? As you would be aware, JVZoo NEVER processes payments as we are not the seller of the product. That being said, we can certainly assist you in communicating and reaching a resolution with any of the vendors of our marketplace. Please let us know who you opened a support ticket with and the other relevant information to the product you purchased, so we may assist. EDIT - Hi Ramzy. Again, we are happy to assist you, however the email address you supplied to Trustpilot is not someone who has purchased from any seller in our marketplace. Did you perhaps use another email to purchase the product?
Gerard R.
Product didn't work, attempted to get support, nothing, requested to get refund from the seller and JV Zoo, they have treated me awful!! Use Caution if you order from any of their "affiliates". My fault for trusting them with another failed purchase. Never again! The response from JV ZOO is FALSE ALSO. I still do not have a refund 11/12/2021, there was zero customer service from the profilemate as the "purchase" would not let me join "using the exact links" and codes they sent. ISN'T IT AMAZING YOU RESPONDED INSTANTLY TO A REVIEW ON TRUSTPILOT BUT NOT TO MY ISSUE WITH THE PURCHASE?? THANKS FOR YOUR RESPONSE, MY REVIEW STAYS. MAYBE YOU SHOULD CHECK TRUSTPILOT FOR YOUR FUTURE CLIENTS, PRIOR TO SELLING THEM. PROFILEMATE HAS A 89% DISAPPROVAL ON TRUSTPILOT! ProfileMate Review - #1 Instagram Marketing System ProfileMate Review - #1 Instagram Marketing System TrustScore 2 out of 5 2.2 profilemate.t-official.com Reviews 9 Filter by: Excellent 0% Great 0% Average 11% Poor 11% Bad 78% HERE IS MY SCREEN SHOT. I AM SUGGESTING BY YOU CALLING ME A LIAR, EVERYONE AVOID THIS COMPANY, BOTH JVZOO AND PROFILEMATE. I ALSO TRIED TO CONTACT THEIR CUSTOMER SERVICE ABOUT "NOT" BEING ABLE TO SIGN ON AND ZERO RESPONSE. AT LEAST THEY HAVEN'T CALLED ME A LIAR LIKE YOU. OH, AND I HAVE THE PROOF! Also filing a local complaint through my atty, maybe you should have said, sorry, we will get it fixed, instead of publicly calling me a liar.....That is FALSE and I have the proof! Trustpilot, I suggest you read the reviews "ON YOUR SITE" of the product JVZOO is selling PROFILEMATE (I purchased the product on one of their links) and if you need the emails that I sent for customer service, I will be happy to provide them! Nothing I wrote was a lie, but they called me a liar on your public site with my contact information exposed. I am suggesting you take immediate action against this company. To JVZOO....I already did.
Response from JVZooNov 12, 2021
Hi Gerard. ProfileMate does, in fact, work as advertised which is why there are 10,000 happy customers. You never used your token to SIGN UP and actually use the product, so it's untrue to say the product doesn't work and that you were not supported as both the product owner replied to your support tickets attempting to assist you AND JVZoo replied, assisted, and ultimately helped you gain the refund you requested. You purchased ProfileMate on November 6th and your refund request was honored on the 8th! Calling that a scam is simply dishonest and we request you remove your review. For proof to anyone reading this review, I've included urls to links of the support you were provided as well as the refund. Support ticket response from seller: https://www.evernote.com/l/Aig3143TBJhKAY151zwuCeicIF0OEwCbcTQB/image.png ((Updated to remove personal identifying info - which is ironic since this reviewer has provided a 100% false review publicly.) Proof of refund in the JVZoo system: https://www.evernote.com/l/Aih7Qln5ttZCPL8hyBYnVJN7e3h_SMgXOKUB/image.png Support ticket response from JVZoo: https://www.evernote.com/l/AigueMCkCeVNO6rITJquakCLTp3qHMpPJSMB/image.png (Updated to remove personal identifying info - which is ironic since this reviewer has provided a 100% false review publicly.) Edit and final response: If you don’t follow the directions, the product will not work, as the product owner’s support informed you. You never used the token provided so no, the product did not work. They can tell you how to use it, but cannot make you follow directions. JVZoo responded to your support ticket politely and quickly as well. Screenshot provided. It can take 7-10 days for credit cards to reflect refunds. This is their industry standard. The world knows this. We provided proof and screenshots. In a world where people can provide false reviews publicly against a company and a company cannot provide full proof that the reviewer is lying because their email is exposed, we have provided screenshots to prove this review is false with everything except the associated email address. Gerard, we invite you to contact your local attorney where you can show him (or we will) the screenshots that prove your claims against JVZoo, our support, and your refund are all false. We posted the proof, you keep "claiming" otherwise. We will not apologize for YOUR complete lack of integrity. Goodbye.