JuvabunReviews of juvabun.com

From their website regarding returns…. “First of all remain calm and know that we will do whatever it takes to make sure you’re happy with your order. If for whatever reason you are not satisfied with your order we will refund you - no questions asked” THIS IS A BLATANT LIE!!! I placed two orders. One was never received and they have not given my money back. It’s been 3 weeks since my order. I was not satisfied with the order I received and requested a return. That in itself was a hassle with the company attempting 3x suggesting a replacement. They finally gave me instructions for the return. I want to note the customer has to pay return shipping out of pocket. I followed their instructions to a “t” and sent proof of return and photo of the package. Then they tell me the return will be credited once the warehouse recorded the item. I messaged again when the item was received when I can expect my refund. They give another excuse, the warehouse needs to inspect the return. I was a few days, message them again… they say they messaged the warehouse. I message yet again after the warehouse being in possession of my return for 5 business days. They tell me the sent a message to the warehouse. I got tired of the runaround of not even crediting me of an order I never received and got my bank and the Better Business Bureau involved.

I bought 2 juvabuns but they did not work for my hair and did not match. The problem I encountered was I cannot get a refund from them. They say their refund policy is to refund you, no questions asked. I followed all their directions, sent the products back in March, and I still have not received a refund. I emailed them today stating I would reach out to Better Business Bureau next if I do not hear from them by 5/10/23.

As I stated previously, there is no customer service complaint email, so I emailed Renee through the email I found on line, ATT: RENEE and guess what? STILL no response. STILL no refund. POOR POOR SERVICE. My credit card company will be handling it from here. I sent them all the proof that I sent to Juvabun so I will get my money back one way or another. This could have all been avoided if the right hand knew what the left hand was doing!!

Return experience with this company is AWFUL. I couldn’t figure out how to leave a review on their website so I am here. I first emailed customer service about returning my item on January 24th. I then shipped it back and tracking showed it was delivered to the address they gave me on the 31st. It is now February 20th and I have not received my refund. I have emailed multiple times for updates and keep getting the “we are waiting for confirmation from the warehouse” message. I do not recommend purchasing from this company unless you’re 100% sure you won’t be needing a refund.

My experience was horrible. I ordered a Clip Claw I saw the picture$34.00. No problem, I liked what I saw in the picture. I made my order at the beginning of the year and after 2 weeks,when I saw nothing came, I called at the number that is on the website. Long story,short, they lied to me for a month. I called them 3 times and I send 5 emails. The answer was, we notified the Wearhouse and they will take care. Finaly, yesterday I received a horrible, short piece of hair which is not at all the same as in the pictures. Is like the ones that you see on other websites with $5.00. I took 3 pictures, and send them to their email. Very quick the answer came: WHY are you upset, you received your order. Do not order anything from them, they are taking your money for nothing. IT IS A BIG SCAM.

If I could give it no stars I would. Worst customer service. I've been waiting for 3 weeks for my refund on a return. Only get excuses...... beginning to wonder if this is a legit business. Don't order from them, there are plenty of other sights that sell these products.

I own about 6 messy buns probably alittle more. Except for the fact after wearing the bun numerous times the hair gets wrapped around the band and it's difficult getting the hair off even so I loved the product. But my last 2 orders I have been disappointed. The messy bun is half the size of all the previous ones I purchased and costing the same money. I contacted them when I received my last order I sent pictures comparing but never heard back. I tried again to order thinking it was a mistake but I just received my order and the buns are much smaller. I loved the product they were the only ones that made the color that matched my hair but I don't have disposable income.

************************************ DO NOT BUY ANYTHING FROM JUVABUN!!!! THIS COMPANY IS A SCAM!!!! THEY DO NOT COME ONTO THEE ONLINE CHATS, NO RESPONSE TO EMAILS AND THERE IS NEVER AN ANSWER ON THE CUSTOMER SERVICE PHONE NUMBER!!!! JUVABUN IS A SCAM!!! BUYER BEWARE!!!! ************************************