Jana K.
If there was a minus star
If there was a minus star, I would give it. I have called, emailed, and sent in on the message link, the past week. I am now up to 15 times and still zero response. The Worst Customer Service Ever. My last order was wrong, and gave up and ate the cost. Stupid me, thought I would try again and ordered 4. The order was the wrong color. I am so frustrated, I was going to exchange, but now just want my money back and I will NEVER order again. They print easy returns or money back. This is a joke. Terrible, Horrible, customer service. This place is nothing more than a scam. Please do not order from this place. You will be SORRY!
Response from JuvabunMay 17, 2025
Hi Jana, We’re truly sorry to hear about your experience and the frustration it has caused. This is absolutely not the level of service we aim to provide, and we apologize for the lack of response you've encountered. We understand how upsetting it is to receive an incorrect order and feel ignored when trying to resolve it. We take your feedback seriously and would like the opportunity to make things right. Please email us directly at [email protected] with your order number and the details of your concern, and we’ll prioritize your case immediately. We know we’ve let you down, and we appreciate you bringing this to our attention. While we can’t undo the inconvenience, we are committed to improving our service and your experience with us. Sincerely, Renee | Team Manager