Kelly E. Q.
Our actual flight was fine….
Our actual flight was fine. Pilots and co pilots were lovely and competent. To begin, our experience was very good with ease of booking and communication. Pricing ended up being negotiable somewhat. Our airport was changed at 10 pm the night before our 9 am flight out- through no fault of the company and due to an air show at the landing airport. They landed us an hours drive away from our rental car, which was inconvenient as we then had to get a ride (which they arranged and paid for) down to our car- then back track back up. Upon return they were very helpful in returning our rental car to the appropriate larger airport, while we flew out of a small nearby location. Upon return home- we were not greeted at airport- the staff ran out door as we arrived. I expected him to come right back but after 10 minutes and no way to leave (they had parked our car and had the keys) we reached out to our contact…. He called the desk (we were at desk and could hear phone ringing but no staff around to answer. When the guy finally came back we’d already told him of our dilemma (at midnight after a 5 hr flight) as he answered the phone to tell Our contact he was taking care of it. Had he greeted us appropriately, I’d have told him we needed our keys/car and we would not have sat around for over 30 minutes, when we just wanted to go home. I’d probably give them another shot as communication was very good throughout, even though there were issues. I’d expect repeat customers to be at the lower end of commission %, especially if returning after all of the issues we experienced.