Melissa T.
Caring and understanding customer…
Caring and understanding customer service I am 85 years old and I’m not good ordering thing using my computer. I could not place my order on their website called into their support line the person who assisted me on the phone took the time to walk me through which topical product would best help with my severe arthritis that I have in my hands. He helped me with placing the order for me over the phone stated that this is not a common practice but he did it for me as he understood my situation as I’m elderly and was having difficulty placing the order myself online. I was pleasantly surprised with the service and to reach a company that has actually answers the phone these days and takes the time to hear you out and help you through the process.
Response from JustkanaJun 20, 2026
Hi Melissa thank you for taking the time to share your feedback with us. We understand sometimes customers prefer to speak to a real person over the phone and ask questions specific to their unique situation. We're glad our team member was able to assist you with the right product for your needs and place the order for you over the phone. Thank you for trusting us, and don't hesitate to reach out anytime!



