JusticeDirect Law Firm LLCReviews of justicedirect.com

Response from JusticeDirect Law Firm LLCMay 11, 2023

Hi Johnny, Thank you for taking the time to provide us feedback and we are happy to see you enjoyed using People Clerk. Our goal at People Clerk is to help our clients to get their day in court and navigate the small claims process with ease. As a small team, we care deeply about our average response times and are constantly looking to improve (currently we are averaging 6 hours 33 min during regular office hours). However, there are times when it may take us 2-3 business days. We understand the frustration that can come with waiting for a response, and we sincerely apologize for any inconvenience this may have caused. Rest assured, we genuinely care about your concerns and are actively working to improve our response time and provide you with better service. - Maria Camila Calero

Response from JusticeDirect Law Firm LLCJan 3, 2023

Thank you for the review! You placed the order on 12/22 and your letter was sent out on 12/23. (Your personalized tracking number was emailed to you and you can use it to follow the letter). The letter is currently in transit. During this time of the year, the U.S. Postal Service typically experiences higher volume than usual so there may be delays in their delivery unfortunately.

Response from JusticeDirect Law Firm LLCNov 21, 2022

Hi Todd - We just looked at the delivery information from USPS and it says it was delivered today at 1:21PM and was left with the individual. The tracking information indicates that USPS had previously attempted delivery but was unable to locate the recipient. Certified mail ensures the letter is received by the correct party so USPS will not deliver the letter unless they can be sure the letter will be delivered to the intended recipient. This process may introduce delays in the delivery if the recipient is not available. I've also sent this information with your tracking link to your email address. Thank you again for being a customer and please feel free to let us know if you have any questions. -- JusticeDirect Support [email protected]