JusticeDirect Law Firm LLCReviews of justicedirect.com

Response from JusticeDirect Law Firm LLCAug 28, 2023

Hi Darren, We apologize the service did not work for you as expected. In regards to some of the issues you have raised: 1) Before the demand letter certified mail order is placed, you can go back to the pages where information was provided to edit the information. Once you return to the demand letter generation page, a new version will be generated for you. Our support team is happy to walk you through the process of making these edits. However, if you have already confirmed to have the demand letter printed and mailed for you, then edits cannot be made afterwards. This is because the letter is sent immediately to be printed and mailed so we are unable to make edits after the purchase. 2) We looked into the tracking information for your letter, USPS had forwarded the letter to another address because the recipient has a forwarding address on file. This is very standard USPS operating procedure if the recipient has a forwarding address. Unfortunately we are unable to intervene with this process. 3) In terms of the responsiveness of our support team, please note that our support operating hours are Monday to Friday 8AM-5PM PST. Our goal is to respond to all support tickets within 1-2 business days. Here are the response times for the emails you had sent in:- 8/13 (Sunday): Multiple support tickets received around 11AM PST in regards to making edits to the letter, response sent on 8/14, within 1 business day.- 8/22 (Tuesday): Support ticket received on 10PM PST, response sent on 8/23, within 1 business day.- 8/24 (Friday): Support ticket requesting for refund received at 11AM, response sent on 8/28 (Monday) 8AM with refund processed, within 1 business day. Please note that our support desk is closed during the weekends, however our team will promptly respond on Monday. Lastly, in regards to not knowing whether the letter has reached its destination, that information can be found from the USPS tracking. Our policy is that if the letter is lost by USPS, we are happy to offer a free replacement or a refund. As of today your refund has been processed as requested. Again, we apologize this did not work out for you as expected but our support team is always ready to help at [email protected] should you have any further questions.

Response from JusticeDirect Law Firm LLCAug 13, 2023

Thank you for taking the time to provide us with your feedback as it helps us improve our service. We apologize for having a delay and are working on improving our response times. If you have any additional feedback, please don't hesitate to let me know ([email protected]). - Camila Lopez

Response from JusticeDirect Law Firm LLCJun 21, 2023

Hi. Your letter was mailed out on June 7th and it was delivered on June 14th at 11:42AM to the recipient you had indicated on the letter. Our support team just reached to you via email and sent you your tracking information which confirms the delivery was indeed made. If you are looking to get a copy of the letter, you can log back into the application here: https://app.justicedirect.com/login to download a copy.   Alternatively, you may also find a copy in your email inbox that our support team had sent over on June 6th when you first made the purchase.

Response from JusticeDirect Law Firm LLCApr 14, 2023

Hi Sharon, We apologize for any issues you experienced with our services.  You had originally ordered a demand letter on 04/03/2023, and it was mailed out promptly on following day 04/03/2023. On 04/13/2023, our team noticed there was a USPS delay in your delivery and proactively emailed out to let you know and provided options for resolution.  We apologize for USPS's delay, unfortunately we are unable to intervene once the letter is in their possession. You had emailed us this morning on 04/14/2023 requesting a refund and a replacement.  Our team had processed the refund as requested and we just placed a replacement order as well.  We are glad you are giving the demand letter another try, and we really hope you are able to get back what you are owed! Our support team will follow up as soon as the tracking information for the replacement letter is available.   If you have any further questions, please do not hesitate to reach out to us at [email protected]!

Response from JusticeDirect Law Firm LLCApr 12, 2023

We came across your review and we wanted to take a moment to address your concerns. I wanted to take the time to apologize for any inconvenience caused by your recent experience with our service. We would like to assure you that we take all feedback seriously and are committed to resolving any issues that our customers may encounter. We would love to discuss this with you more thoroughly. When you have a chance, please email us at [email protected]. We are committed to ensuring that our customers have the best possible experience and look forward to hearing from you. - Camila Lopez

Response from JusticeDirect Law Firm LLCMar 1, 2023

Updated: We are very sorry you had a poor experience. Please check your email for a full refund from [email protected]. The order was originally placed on 2/14/2023 and the letter was mailed out one day later on 2/15/2023.  The letter was last scanned by US Postal Service (USPS) on 2/24/2023 as In Transit, Arriving Late.  We understand the frustration with USPS's speed in delivering the letter.  Unfortunately, once the letter is in USPS possession, we are unable to intervene. We understand the importance of receiving this letter in a timely manner, and we apologize for any inconvenience caused by the delay.  To help resolve this, our team had already reached out 2 days ago on 2/27/2023 as soon as we noticed the delay to let you know of this issue and offered options to resolve this delay.   If you would like to locate your letter and ensure it is sent to the recipient, you may submit a missing mail request directly through USPS (https://www.usps.com/help/missing-mail.htm). This will expedite the process of USPS locating the letter and delivering it to its destination. Thank you again for being a customer!

Response from JusticeDirect Law Firm LLCFeb 13, 2023

We apologize the delivery speed did not live up to the expectations.  You had placed the order initially on 2/5 (Sunday) and the letter was mailed out just one day after on 2/6 (Monday). This means the letter is now with the U.S. Postal Service (USPS).  As of 2/12 the letter was last scanned to be out of delivery yesterday on 2/11.  We understand the frustration with USPS's speed in delivering the letter, however it does typically take 3-7 business days for a certified mail letter to be delivered from the date it is sent. Unfortunately, once the letter is in USPS possession, we are unable to intervene. We understand the importance of receiving this letter in a timely manner, and we apologize for any inconvenience caused by the delay. We have gone ahead and processed your refund request you had sent over to our support team.  If you would like to locate your letter and ensure it is sent to the recipient, you may submit a missing mail request directly through USPS (https://www.usps.com/help/missing-mail.htm). This will expedite the process of USPS locating the letter and delivering it to its destination.