JusticeDirect Law Firm LLCReviews of justicedirect.com

Response from JusticeDirect Law Firm LLCFeb 25, 2025

Hi Mike, Thank you for your feedback. We sincerely apologize for any confusion or frustration caused by the USPS delivery delay with your demand letter. Our goal is always to provide the best service possible. As we previously explained via email, text, and phone, your letter was forwarded multiple times due to USPS forwarding instructions from the recipient. This introduced additional time in the delivery as the letter was being forwarded to a different address. Unfortunately, once USPS has possession of a letter, we have limited control over their operations. We understand that the USPS delay is frustrating and offered to reship your letter at no additional cost, but we never received your confirmation to proceed. :( Ultimately, the letter was delivered to a different address than initially provided because of the recipient’s forwarding instructions. I’ve reviewed the Proof of Service from USPS, which shows the letter was picked up at the post office and signed for by a recipient’s representative. I will email you a copy for your records. If you have any further concerns or if there’s anything else we can do to assist you, please don’t hesitate to let me know. - Casandra Rojas, Customer Success Manager

Response from JusticeDirect Law Firm LLCNov 6, 2024

Thank you for your feedback, and we’re sorry to hear that the other party hasn't responded to your demand letter 🙁 While our tool creates a formal demand letter designed to help settle disputes outside of court, we, unfortunately, cannot guarantee a response from the other party. Learn more about the next steps if you don't receive a response to your demand letter: https://justicedirect.com/post/no-response-to-demand-letter. Please don’t hesitate to reach out to us ([email protected]) if you have any questions! -Franceska Solomon, Customer Success Manager

Response from JusticeDirect Law Firm LLCOct 23, 2024

Thank you for taking the time to share your feedback with us. I'm sorry to hear that you didn’t receive the response you were hoping for as the other party didn't respond to your letter. While our tool helps generate a formal demand letter designed to assist in settling disputes outside of court, we unfortunately cannot guarantee that the other party will respond. 🙁 Here is an article that goes over 5 reasons why someone would ignore a demand letter: https://justicedirect.com/post/5-reasons-someone-would-ignore-a-demand-letter We appreciate your feedback and are committed to improving our services. - Franceska Solomon, Customer Success Manager

Response from JusticeDirect Law Firm LLCNov 13, 2024

Hi Peter, I’m so sorry to hear about the trouble you encountered with the Zoom hearing, and I completely empathize with how frustrating this must be 🙁 We would like to take a moment to address the concern you raised. The court confirmed they approved your request to appear virtually and emailed you the Zoom instructions on September 30th. Since the approval was granted and the Zoom instructions were emailed to you by the court directly, no further action was required on our end. While we do everything we can to help you get your day in court, we depend on your active participation in reviewing emails and mail from the court, as the court will send notices directly to you. We understand the frustration this situation has caused and will continue to help you get your day in court. -Franceska Solomon, Customer Success Manager

Response from JusticeDirect Law Firm LLCAug 16, 2024

Thank you for sharing your feedback with us. We are sorry to hear that the letter did not yield the results you had hoped for. According to our records, the letter you purchased on August 5th, 2024, was sent out the same day and delivered to the recipient on August 7th. As it has been just a week since the letter's arrival, there is still a chance that you may receive a response from the other party soon. While we strive to provide the best service possible, we cannot control the outcome of the demand letter or the response from the other party. However, if there is another recipient you would like to try sending the demand letter to, we would be happy to provide a complimentary mailing. If you still do not hear a response from the other party, here is a resource to review for different options: https://justicedirect.com/post/no-response-to-demand-letter. Thank you for your understanding, and if you have any further questions and requests, please reach out to our support team at [email protected]! - Patrick Forrest, Co-Founder and Chief Legal Officer

Response from JusticeDirect Law Firm LLCJan 22, 2024

Hi there, I think this review was intended for a different company, Acorns. Make sure to reach out to them and I hope they are able to resolve your issue.

Response from JusticeDirect Law Firm LLCDec 8, 2023

Thank you for taking the time to provide us with your feedback. We ask for feedback throughout the process to determine where there is room for us to improve. If you have any additional feedback, please don't hesitate to let me know ([email protected]). - Camila Lopez