Katie L.
Mixed first experience, but open to trying again based on customer follow-up
UPDATED- I updated my review based on the follow-up and customer service from Junova. I am willing to give them a try. I signed up for Junova because it advertises automatic flight price monitoring and rebooking when fares drop. The concept is great, as tracking fare changes yourself can be time-consuming. Unfortunately, my experience was extremely disappointing. Junova secured a flight credit for me, but the rebooking was made into a different fare class than the one I originally purchased. As a result, I lost my international business-class seat assignment and was separated from my husband. To restore our original seating arrangement, I had to pay out of pocket to repurchase seats. The additional cost exceeded the value of the flight credit I received. In practical terms, I am now spending more money than I would have if I had left the reservation alone, and the credit may not even be fully usable for up to a year. While Junova technically found a fare difference and obtained a credit, the overall outcome left me worse off financially and significantly inconvenienced. I would strongly encourage travelers to understand exactly how rebookings are handled and whether seat assignments and fare classes are protected before using this service.
Response from JunovaJun 7, 2026
This did happen. However, it was due to a mistake by the airline. When we became aware of it, we followed up immediately and remedied the situation, and everything is back to the way it was before this incident. No financial impact, no seats or fares changed. This should never have happened, and we deeply apologize for the error, as did the airline that did everything they needed to reverse it. All of this was communicated to this Junova user in a timely manner. This is a very abnormal situation, and as all the other reviews demonstrate, not something anyone should expect from using Junova.