The JunkluggersReviews of junkluggers.com

I hired Junk Luggers to remove four pieces of furniture from a single room. They charged $265 for two pieces — roughly 10 minutes of work carrying items to the curb. The full job would have been $400 for about 15 minutes of labor. When I objected, the work was already partially done, which is exactly how this pricing model works: by the time you understand what you're being charged, items are already at the road and you're negotiating from a losing position. Here's what I want every potential customer to understand: their pricing is based on volume, not effort. A bulky item that could be dismantled into a small pile in five minutes gets billed as a full bulky item. Dismantling furniture is trivial for a company that does this all day — but they will not volunteer to do it, because bulk is how they charge you more. Before you book them or anyone like them: Ask if any item can be dismantled — then do it yourself first. A disassembled bed frame or desk costs a fraction of an intact one. Get the total price in writing before a single item is touched. Do not let work begin on a verbal ballpark. Get quotes from 1-800-GOT-JUNK, local independent haulers, or your town's bulk pickup — many municipalities take furniture at the curb for free or a small fee. I later called to discuss the charge and never received a call back, which tells you how much they value customers after the credit card clears. $265 for 10 minutes. Do the math on that hourly rate and decide for yourself.

As a former employee for near 4 years, please trust me when I say you do not want to choose them. The company was bought out 2 years ago and AUTHORITY BRANDS honestly does not care about you and never will. They have not renewed any of their recycling contracts( I used to get calls from the recycling facilities we used asking us to renew) they do not care about your items(multiplied customer complaints of damaged items, floors ect) and they certainly never cared about their own employees…… they hired people outside of the country, pay them 2 times less, give them no commission, and no benefits….. they hired these people without giving us any warning…. When the former owner Josh left everything went to crap….. just don’t give this greedy power hungry corporation your money

They are a greenwasher! They try to suggest they are environmentally friendly, but they are not certified under any standard. They show nothing about how they run their company.

Used this company 3 times. Once last year which went fine, picked up my items and the donation receipt sent pretty quickly. I downsized this year and used them twice in a 2 week period. Never received a donation receipt, had to call for it. From a large storage unit, they had 5 items listed on the donation receipt. Many, many good items that any charity would have happily taken were left off the receipt. Where do these items go? This company does not do what they say they do. It also seems they only donate to goodwill. I could have done that with a u haul and it would have been much cheaper. I paid them $1100. Its sad that you think your items will go to good use somewhere and they obviously dont. They need to be upfront with people on what they actually do. I have called and no manager has returned my call

Scheduled a few days ahead. On the day of their visit less than two hours before the scheduled time of arrival, they called to say the truck had mechanical problems and they wanted to re-schedule. If it was my business, I would rent a truck rather than have all customers re-schedule. I now looked at all these bad reviews and feel fortunate that I did not choose Junkluggers.

They never showed up. I called to get an eta right before they were scheduled to arrive. The guy kind of laughed and said, we don’t call the guys unless they don’t come before the end of their window. When I called at that time the girl said she couldn’t get a hold of her manager or anyone, would I mind waiting another half hour. I did wait. No one showed up or called. The worst part is a drove an hour to this appointment and had to sit in my car the whole time. This is the worst customer service I’ve ever received. I wish I could give negative stars. Wasted day.

I first want to say that I had no problem with the two men who came and did the work. They were courteous and professional, so I give them a good rating. That said, the ordeal with the organization was a far different story. Upon arrival, I was hit with additional estimates not mentioned in the initial phone call with the agent. I explained to the agent what the contents of the apartment were in that initial conversation. She gave us quotes based on truck sizes. She did not mention that there was an extra fee for the mattress, nor did she mention extra costs for lounge furniture such as the recliner we had. Each was quoted as an additional $30 & $35 more. Then we got hit with an added $100 fee for a "long haul". If the people have to carry the merchandise a distance over a certain specification, they tag on this fee but it's initially undisclosed. They also mentioned there was a packing fee despite nothing being mentioned to me on the phone call. They said they packed things for you in the call. The packing fee was immediately waived since I had already boxed up most of the items and only needed to box up two more with my own boxes. The employees did get to the apartment in the quoted timeframe but very near to the end of it leaving me to stay later than I had hoped. I was stuck in a position of having to get the job done so, I felt I must help to expedite the process. Overall, it took more than 3 hours with my help. I'll be fair and state that it was a 2nd floor apartment, but I did mention that to the agent. We just received the list of donatable items, and it was far less than what we donated. Some items listed were not even amongst items we donated. A lot of decent cookware, lighting, decorative items and furniture were amongst our goods and no mention of them were on the donation receipt. They don't even offer up a listing of things taken on site. What happened to all of that stuff we were hoping would find a new home? In addition, their trucks were hardly geared to carry a full one-bedroom apartment. U-haul trucks are significantly larger, and they are closed containers. Junklugger's trucks were open bed and only about 8' x 10'. While in the end, I did pay less in the quote by protesting, I still paid more than what was stated as their maximum over the phone. I'm not very pleased with their organization given very poor communication and lack of detailed listing of things donated. UPDATE: We did receive a full listing now of items donated and a revised receipt, but I'll note that there was no offer to give at least a partial refund for all our troubles. Despite this rectification, I still have problems with how the whole issue went down. Be cautious with this company if you choose to use them.

Used them twice - June and Sept 2024. The experience with the guys who come out was good. But trying to get a charitable receipt is a lot of work. The website says 14 days but you have to follow up multiple times and then the receipt is for 1/10 the amount donated (the true charitable and not the junk). Seems odd. The website should be updated to reflect how it is really working. I even replied to their survey over a week ago and never heard from anyone. Lori-Ann who I booked appointment with said there is nothing she can do but will pass my info along. Again a week and haven't heard from anyone. In June same runaround until I finally received the receipt. I never write reviews but felt I needed to let people know.