junk-king.comReviews of junk-king.com

The pricing was fair, the service was prompt but I was promised a certificate or statement the wood stove was rendered useless in accordance with Oregon law. I never received such as certificate or statement. Now I may be faced with a $750 fine.

DO NOT USE!!!! TOTALLY UNRELIABLE. I WASTED TWO AFTERNOONS HANGING AROUND WAITING FOR THESE GUYS WHO NEVER CAME OR CALLED! I wasted 2 days waiting for Junk King to come and pick up an old dishwasher. When they didn't come a half hour after their window of arrival, I called and was told they were running behind and they will call me when they are coming. So we waited another hour, still no one came. I called back and told them they never came or called and she said they called us but we didn't answer the phone. NOT TRUE! NO CALL. Made another appointment for the next day. Same thing happened even though I called Junk King 3 separate times saying that no one called and they are an hour past their window.

first and last time I will try to use Junk King. Used website to book a couch removal for today - requested 12-2pm today but it gave me a message that I needed to call to book. Which I did and they assured me that previous appointment hadn't gone thru. So booked over the phone this time for 1-3pm arrival today. I did receive two separate email confirmations with different #'s on it - first for 12-2pm arrival. second for 1-3 arrival. Well by 2:45pm they hadn't shown up nor had I received any calls. So called the 888 #. That customer rep said she would check with the driver to get anticipated arrival time. She did call me back and said they were running very late and did I want to book for a different day. I said no I'd rather wait for later in the day today as the couch is currently sitting on my front lawn She said ok and that I'd be receiving a phone call from the driver. Its now 7:35pm and no show no call. I did get an email cancelling one of the two appointments at 3:43pm but technically the other is still open. And I say to myself maybe the customer service person misunderstood that I wanted to rebook for a different day - but if she had thought this wouldn't she have tried to book me for another day? I can totally understand if people are running behind, short-handed any number of reasons why they might be running late. But rule # 1 of great customer service is to communicate with the customer. Very poor job Junk King. Although I realize that I'm typing this on the Junk King Albany facebook page and I think mine might have been the Junk King Delanson based on appointment confirmation emails. But Junk King Delanson doesn't seem to have a facebook page.