RP G.
Residential purchase/use
Residential purchase/use. Ordered a desk and drawer thing. Desk had a big chip in the corner and the drawer thing was dinged in multiple spots. Instinctually, I would fault the shipping company, however, there really was no protective packaging for this desk. So, I'm hesitant to say this wasn't preventable. Anyway, I got a decent discount and customer service was quick to offer to send a replacement desk top. But, replacement isn't always a viable solution - particularly with residential use. I don't have anywhere to throw away a 72" broken piece of wood unless I borrow a truck and haul it somewhere. That kind of inconvenience just isn't worth it especially as someone doing this all on my own. The instructions for putting together the desk are quite lacking. For instance, you must drill your own holes and there are fairly substantially sized items that are not even mentioned in the instructions. Given that this was residential use & I had just replaced my flooring specifically to have a home office, I just wanted to get the desk put together and be done - damaged or not. And, well, the saga is over I guess. Would I recommend Juniper? Maybe. It's hard to find a decent desk online. The customer service is good. The desk itself is probably an 8.5/10.
Response from Juniper OfficeOct 25, 2023
We'd like to thank you for feedback. We have since made updates to our website to ensure it's clear that holes do need to be drilled in the surfaces, and we've also got new install guides that are much clearer (and even step-by-step installation videos). Because of valuable feedback like yours, we're able to continuously improve and make the experience better for our customers. We hope you're enjoying your desk!