Beverly P.
Terrible experience.
I ordered a desk from this company for a client. It came with the wrong leg piece. I have had to come to the clients office 3 times now for "redelivery and install". Second time the leg was wrong. Third time the leg was wrong. We are now months into this. I'm now on the fourth delivery and they are a no show. Even though I told them it is an hour drive each way for me to be here. I have been met with aloofness to what I think is a rather serious issue. I paid for a product and they have not delivered it complete AND they have cost me money in non billable hours to the client. 6 hours of driving, 8 if you count the original delivery, and still no leg.
Response from Juniper OfficeOct 31, 2024
We’re truly sorry for the frustration and inconvenience this caused and take full responsibility for our missteps. This experience is not representative of our high standards, and we hope to restore your confidence in us. We know trust is earned, and are fully committed to making this right for you. Our team reached out to verify you now have the correct parts and issued a full refund. We're addressing this issue internally to prevent it from happening again, and thank you for sharing your feedback. We hope for another opportunity to work together and deliver the true Juniper experience. Sincerely, Rob Warrilow | CEO