JungleworksReviews of jungleworks.com

Either the good reviews on here are fake or we've been a massive exception to the norm... The Jungleworks yelo platform, service & team are awful. Delivered 3+ months late after downpayment purchase and after being told it would be 2-3 weeks (which you'd expect if it was a copy&paste SaaS platform). Despite late delivery they still won't extend the contract to cover from when it was delivered instead of first payment. It includes features that you can activate but they aren't supported by the backend workflows so they don't actually work. Critically, they can't even explain the payment flows, what they should be & why they keep going wrong so it's been a nightmare correctly paying our vendors. Any minor support ticket gets closed once they send a response - which are often irrelevant, don't get close to answering the question, give exactly the opposite response to the last time you asked the question or simply refer you to the basic setup training video that you've watched repeatedly trying to work out if there's some magic step you missed. I could go on and on.... [update after JW response] we have been trying to work on a daily/weekly basis with various members of the JW team. None have been of help, most have left the business without resolving the issues.

We have been dealing with this company over a year and they are worst. No way these positive reviews are genuine. DO NOT DEAL with these guys. You will regret it forever. By posting positive reviews they are just trying to improve their image. Instead they should attain to paid customers and resolve their issues.

Do not use this service. The service is bad enough, but the support is absolutely terrible. Worst-in-class support, if there is such a thing. Also, this service appears to be a complete ripoff of ShareTribe, but built using very low-cost, low-skill labor, apparently out of India. I was testing various services for a client. I came across JungleWorks, signed up for a trial, but quickly learned I needed to test some paid features. So I paid the $69, but my account stayed in trial mode. It took me several attempts of working with their support to get the issue resolved. It took DAYS. I ended up going with another service since they took so long. Now I am disputing the charge via my bank since JungleWorks wouldn't refund me. Also, just trying to CANCEL my subscription is proving to be a huge headache. There is no way to simply cancel on their website's Manage Account page. I have to, once again, jump through endless hoops via their terrible, terrible support team. I encourage users to submit JungleWorks (and related websites) to the FTC's consumer protection complaint website (you'll have to search for it, I'm not allowed to post links in my review). PS, obviously most of the positive reviews on here for JungleWorks are fake (just read them).

Very poor experience Have lost thousands of pounds. Stay away.. big scam.. they operate under different names and trick you into buying unusable products. We have been mis-sold the product and no way to get money back. Rude and unprofessional management and no route to escalation. The demo they show promises a lot of things and when you actually get the product it is full of bugs and not usable. Basic functions don't hang together. If you had a similar experience and had your money back or waiting to get your money back. please contact us

Extremely unprofessional set up. Customer service is nil. I have paid up five months back and still they haven’t been able to solve even preliminary queries. It is next to Impossible to get them on a call. They keep sending links and videos on how to populate the platform. And none of that really works. And there staff is the worst. I have been chasing them for the last five months to get the project of the ground. But no luck.

this company is a fake, i lost 2000 usd to them.. they can't deliver the apps which is promised, on top of that they will start charging you subscriptions with out deliverables,

This company has no idea of Customer Service. They made our launch delayed by a month and still do not support it. the PMs assigned are very rude. If you ask to escalate they DON'T. They never give their manager's information. Somehow if you reach top management - they care nothing. Throughout my experience, I never ran into an arrogant company like this. The App or Site customization they say when selling the App DO NOT Work! STAY AWAY! Seek their competitors. This company won't last long once one or two big clients get rid of them. They submitted half baked app to the app store and we had a rejection. This impacted our other apps since every strike counts a company for us. JW cares less. If I can give ZERO stars I'd give them a ZERO rating.

This company has no idea of Customer Service. They made our launch delayed by a month and still do not support it. the PMs assigned are very rude. If you ask to escalate they DON'T. They never give their manager's information. Somehow if you reach top management - they care nothing. Throughout my experience, I never ran into an arrogant company like this. The App or Site customization they say when selling the App DO NOT Work! STAY AWAY! Seek their competitors. This company won't last long once one or two big clients get rid of them. They submitted half baked app to the app store and we had a rejection. This impacted our other apps since every strike counts a company for us. JW cares less. If I can give ZERO stars I'd give them a ZERO rating.