JumpflyReviews of jumpflyplay.com

I ordered a 12’ trampoline with safety net. I am missing the leg extensions for the trampoline and they sent a 14’ safety net and hardware. I finally got in touch with someone and they give me a $50 discount and said they would ship the missing parts. They then sent me another 12’ trampoline with no safety net and it was still missing the leg extensions so I can’t even use it because it only sits about 12” off the ground and I called back on 9/16/2026 and was told they would get me the right parts but I have not heard anything back. I have been trying to call everyday this week and all I get is voicemail and I have sent several emails with no response.

We have been fighting them for months for a replacement tent and haven't had any resolution. They sent the wrong one, then sent a 2nd wrong one and now I can't even get a response towards a correct one. Worst customer service for an actually cheap made product that isn't cheap.

I am Only hitting that 1 star to rate this company. It gets a NO STARS!!! A ZER0!!! I ordered a 10 foot Trampoline Tent they sent me a box that clearly has a Marker overtop of the 4 because they sent me a 14 foot Trampoline Tent and That's Not going to fit my new Trampoline that's been sitting here for a month just to get the Wrong Size Tent that They Wanted to give me!!!!! Please People Don't make the mistake I made and put trust in a company that just doesn't care what we pay for let alone order!!!!!

If I could give no stars, I would. They sent me the wrong size. Instead of me shipping it back and giving me the correct one, they asked for pictures for proof (which was fine at first). All email which takes days. Then a picture of the box, the a picture of me packing it up. It’s been days and nothing. My kids are upset and it’s 150$

horrible experience so far, I ordered an accessory for the tent that was bought and cannot track it at all. after hours of trying to find a phone number I tried calling the company and got a girl to answer once who could not answer my questions. When calling now i either get hung up on or an answering machine and cannot contact anyone. I realize it's the holidays but this is a nightmare after a 240 purchase

Very bad experience. Their website stated that the trampoline tent would be done and delivered in 4 to 5 weeks at the beginning of the summer. First, it was eight weeks later no response to my emails asking for status update, then 12 weeks later. I finally get a response and I’m told that everything‘s been delayed. Now that the summer is basically over I tell them that I want to cancel the order. A week goes by without a response again. So I decide to dispute the charge with American Express and finally the company responds by email stating that they will cancel and credit the order. It has now been three weeks since that time and there is still no credit or charge back and they keep sending ambiguous emails making excuses why the credit hasnt been done so Ive had to dispute the charge again. Very sleazy company. Would not purchase anything from them. American Express said this isn’t the first time they’ve had issues with this company.

DO NOT BUY - I purchased a trampoline tent which broke days after purchasing. I was told by customer service that it was not made for outdoor use and to sew it back together. Poor quality, poor issue resolution, waste of money.

I have gone through 3 jump pads and 2 compete trampoline frames since I placed my order 3 months ago. I am very upset and frustrated. First they sent a defective jump pad that was missing a loop to attach to the net. Then they sent me the wrong replacement pad with 8 extra spring loops that did not match my frame and was complete different model. Now they have sent a brand new trampoline set which came looking used and muddy, and the stitching was fraying all over the seems. It was the same model, but had different features - very cheaply made and not consistent with the first product I received. The first time my 6yo finally got to jump on our new trampoline, after waiting months for replacements, he fell into the net and the straps ripped apart up top. It is no longer secure or safe for him. This is outrageous. I want to return this faulty product and get my money back but now they say I am outside the time - due to their defective products and weeks of shipping for each replacement. I also want to send this huge pile of defective pieces back but they refuse to send me a label and said it is my responsibility to discard - 2 complete trampoline sets and one extra too large jump pad with net attached. I paid $618.98 for this 3 months ago and my children have not even been able to use it! Nobody is helping me and they are refusing to let me return it although their website says they have a money back guarantee.