Jumpcut is where the next generation of entrepreneurs will be developed. Our online courses help people with the skills they need to turn their passion into a successful business. Our team is approaching online learning in a completely new way: combining educational content with compelling stories, captivating cinematography, creative soundtracks, and much more. The result? A beautiful course that feels like a movie.
Jumpcut (jumpcut.com) has 66 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 38 reviews with 5 stars · Clear filters
Bridger H.
I thought it was very helpful and they do a very good job.
Response from JumpcutSep 24, 2019
Hey Bridger, thanks for the review! I'm glad that you had a pleasant experience with Jumpcut! I can't wait to see you as one of our students. :)
Zion P.
Extremely quick response. Very polite and concise. Much thanks to Freidrich for giving me all the answers and information I needed. Overall Im extremely satisfied with the customer service. Thanks again to those at Jumpcut!
Response from JumpcutSep 15, 2019
Hey Zion, thanks for leaving us a review here at Trustpilot. :) It is our goal to provide world-class customer service to everyone, so reading your feedback is such a treat for our eyes. That said, we'll let Friedrich know how much you appreciate his service. I'm sure he'll be happy about this for sure! Once again, thanks for your time and support! If you need further help, you know how to reach us! :)
Paul K.
I would like to comment on my dealings with Jump Cut – an online training company that has very down to earth procedures & outstanding course material. Due to an unforeseen personal development – I had a situation that required a creative solution – so I contacted their support team & was soon dealing with Geo. Geo & I conversed & we came to a mutually agreeable solution. My overall experience was very business-like – no beating around the bush – very quick response times – friendly & courteous –they certainly had a huge impact on my life at the time. Thanks guys. Regards
Response from JumpcutSep 15, 2019
That's incredible, Patrick! We're so happy to know that you had a pleasant experience with us or more precisely -- with Geo. He's truly one of our best agents! That said, we'd like to thank you for taking the time to leave us a review here, and we pray that your situation gets better soon. Hopefully, we'll see you again on the platform someday. All the best!
Avery
I was really happy with the Jumpcut support team. They provided easy access to customer support via email. The response time was impressive. I have never gotten a response so quick as the one from Jumpcut. They responded in less than 10 hours. Not only was the response quick, the person who I interacted with, Mr. Bheng, was also friendly and really helpful. He was able to answer all of my questions with clear cut information. I can tell he put a lot of effort and time into addressing my needs. Jumpcut truly did a remarkable job with great customer service. I hope to eventually join the platform.
Response from JumpcutSep 9, 2019
Hi Avery, thanks for dropping by and leaving us a great review! It is our goal to provide help as efficient as possible. That said, we take pride in all of our agents -- Bheng included. We'll make sure to let her know that you appreciate her service; she'll be pleased for sure. And yes, she's actually a female. :) P.S. We also have a live chat and phone support feature. If in the future you need help again, I suggest you try either of those. It'll be so much faster! All right. Cheers!
Damian
I had some access issues with some content. I got into a live chat session and the matter was resolved in minutes and with no fuss. A very pleasurable experience. Thanks Mij.
Response from JumpcutSep 8, 2019
That's incredible! Thanks for sharing your experience with us here, Damian. We're sorry to hear you encountered a glitch on our system though, but we're pleased that the issue has been resolved so quickly! We always strive to provide top-notch customer service. Seeing that you had a great experience with us is a good indicator that we're doing well. And we're really happy about that. :) Similarly, Mij is definitely one of our top agents. We'll make sure to let her know how much you appreciate her service. She'll be happy for sure! Once again, thanks for your time! Have fun learning, and we'll see you inside the platform. Cheers!
jeangilles K.
Upon having difficulties getting the videos for the course I decided to seek out for support after a few trial and error. Seconds later I was able to chat with Mij (one of the service support members) who informed me of the reasons why the videos were delayed. Moreover, she gave me a few solutions on how to solve the problem, however, by the end of our conversation, I realized how kind, sincere, and succinct she was leading me to write this review about a week later.
Response from JumpcutSep 5, 2019
Thank you so much for writing this review, Jeangilles! We're happy that despite the technical difficulty you've encountered, we were able to help you with the issue right away. Mij is indeed one of our most efficient and kind agents. I'm sure when she learned how much you appreciate her help, it'll only make her work hard even more! Anyway, we hope you enjoyed the videos. Hope to see you around again. All the best!
Nadine O.
There are many great things to share regarding JumpCut customer service. First, they have a great system that sends an email immediately after a request for help is sent to them. That email says what to expect in terms of response time from a live person. It is helpful because they didn't leave me wondering if they received my request. Nice feature. A big shout out to AA and Mij - they are the best people - not just as customer service! They are sincere in their friendliness and willingness to help. They are not just willing to help but they succeeded in promptly taking care of my issue regarding the details of the payment plan for a course. The resolution was exactly what I needed and there was no messing around waiting for days for a solution. Prompt, professional, friendly, knowledgeable! What more could I want? Thanks to them I can just focus on my courses with no worries.
Response from JumpcutSep 3, 2019
Thank you for your wonderful review, Nadine. We're so happy that you appreciate our service. The team here at Jumpcut always strive to provide the most excellent customer service there is. Knowing you've had a great experience with us shows how we are doing right now, and it means a lot to us. So once again, thank you! Especially from AA and Mij, they're so grateful that you took the time to write this! That all said, if you need any further assistance, don't hesitate to reach out. All right? We wish you all the best, Nadine!
Samuel J.
Charlyne was amazing. She gave rapid responses, and helped me resolve my issue incredibly fast. I'm in a bit of financial trouble and wasn't going to be able to make a payment on the 5th, instead of threating me with legal action or late fees, Charlyne offered to put my account on hold to stop payments until I had the money to make them. I wish I had more than 5 stars to give, as she's certainly earned it.
Response from JumpcutSep 3, 2019
Thanks a lot for leaving us a review, Samuel! We're glad that Charlyne was able to resolve your issue quickly. We'll certainly let her know how much you appreciate her help. It'll make her day so much better! Anyway, we look forward to seeing you back in the community soon! If you ever need any further help, send us an email. We're always here for you. Cheers!