JUMBOReviews of jumboprivacy.com

The product itself is visually appealing and at first glance is providing protection to users. The company also responded quickly to some feedback on just one error in their use of English.

Good app, but alot is locked behind a paywall so..

I been having some issues with my App which Jumbo Customer Service has responded to quickly. There are still issues I am waiting for a resolution on but to have any customer service department respond quickly and professionally line Jumbo has thus far is very refreshing in this day and age.

**editing this pretty negative review from a 1 to a 4 star. I received a prompt, comprehensive and apologetic email from them today (one day after the review) explaining their situation and am favorably impressed with the effort that went in to it. Excellent service, so far! Does anyone out there (echo! echo!) actually use Jumbo Privacy, for protecting your online presence? I’ve looked extensively and cannot find clear/ transparent/ easy to locate PRICING information or CONTACT information on their sites. In fact it’s clearly very *deliberately* hidden - which gives me pause about allowing them access to so much personal data. If you’re not straight forward with customers, why should we trust you?? The most counter-intuitive (for a CUSTOMER) UX I’ve seen in ages. There are certain pieces of information everyone looks for on sites like this and they’re ALL obscured. Lots of CTAs pushing downloading the “free” app (actually “free download” just means it’s free to push the button…. super skuzzy tactic), which just tricks people into losing $100+ after a week when they don’t realize they need to cancel or are automatically subscribed. So where is the up-front, easy to find, crystal clear BASIC information which anyone doing due diligence would need to see PRIOR to clicking the button to “purchasing” a “free” product?

Quick response!

Fully functional. Active support service.

Honestly great customer service. Some times a little buggy, but the company’s motive is clear. They simply want to make a better platform.

so good ilobe jumbo