Jess Q.
Exemplary Customer Service!
I was having an issue with the VPN portion of the Jumbo application and my iPhone. Once tech support at AT&T and Apple gave me no hope except to do a clean install of my phone. Looking at my settings one last time before the wipe, I noticed that a VPN was active and defeated it. My device then worked perfectly. I reached out to Jumbo to tell them of my issue, and they responded immediately, told me there was an issue, and that a fix was in the works. This happened within 15 minutes of my email contact was sent. I am pretty blown away with this kind of response. I have decided that I I will work with their team to see if we can get Jumbo running on my device as soon as possible. I'm looking forward to using their service! Call me impressed!




