Julia Teamgeist Reviews | Read Customer Reviews of juliateamgeist-us.com

Julia Teamgeist Reviews | Read Customer Reviews of juliateamgeist-us.com

Julia Teamgeist reviews

23 approved reviews, newest moderated first

Peter
Mar 14, 2025
Super fast delivery excellent flavor…
Super fast delivery excellent flavor easy brew
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Klaudia K.
Mar 3, 2025
Love it!
Julius Meinl decaff is creamy I really enjoy it. Ordering a large pack is convenient since I dont need to think of a reorder for 2 months. Pods work well with my Nespresso machine, fast shipping.
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Lucho H.
Feb 28, 2025
I ordered an Espresso machine with100…
I ordered an Espresso machine with100 pods. I received the machine, but no espresso pods.😡
Response from Julia TeamgeistFeb 28, 2025
Hello Lucho, We sincerely apologize for the delay on your coffee order. The tracking number for the coffee is provided in your shipment email. It looks like USPS is having issues and your coffee delivery is taking longer than anticipated. Our warehouse ships coffee and machine separately due to size differences in shipping boxes making sure both packages are shipped in the safest way possible. Our customer service will reach out to you to further resolve the issue. Best, Julia Teamgeist Customer Service
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Gezi
Feb 23, 2025
Freshness
The coffee I received in February was made in April 2024 (10 months ago!), and is only good until August. This is the first time I ordered from Julius Meinl - usually I buy Illy or Lavazza and never received such an old batch. The quality of coffee depends on the freshness (especially when capsules are not sealed with aluminum). Not happy…
Response from Julia TeamgeistFeb 23, 2025
Dear Gezi, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the coffee batch you received. We understand that freshness is essential for an optimal coffee taste, especially when the capsules aren’t sealed with aluminum. Although some might argue that older coffee can still retain good flavor, we recognize that a product produced in April 2024 and nearing its expiration in August does not meet the high standards you and we expect. To address this, we’d like to offer you a replacement from a fresher batch or a full refund, whichever you prefer. Please contact our customer support at your earliest convenience with your order details so we can resolve this promptly. We value your trust and are taking your comments seriously to ensure this situation does not recur. Thank you for giving us the opportunity to make things right. Kind regards, Julia Teamageist Customer Service
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Philomena L.
Feb 21, 2025
Love the coffee
Love the coffee, love the customer service. Loyal customer.
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Tarek El M.
Feb 20, 2025
I had a discount the first time
I had a discount the first time, this time paid full price, which is fine. I sent a request asking for 1 of the packs to be Lungo and not Ristretto so I can try it and maybe buy it in the future, but I received all ristretto. Thank you nonetheless for making Julius a vailable for us in the US. -Tarek 202.361.2376
Response from Julia TeamgeistFeb 21, 2025
Dear Tarek, Thank you for your review. We have enquired about sending a sample coffee from Julius Meinl when you placed your order. We are still awaiting an answer from them regarding your request. Currently the way our warehouse is set up we are unable to send customers a single pack. We apologize for the inconvenience this has caused you, but it is our hope that Julius fulfills our request soon and you get the sample you requested. Kind regards, Julia Teamageist Customer Service
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Customer
Feb 13, 2025
Great Customer service
The customer service department was prompt and courteous.
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