MARK L.
2nd day Fedex delivery became 8 days…
Ordered pet meds last Monday (3/31/25), and paid $40 (!) for “2nd day FedEx delivery”. When the provided tracking # showed (after the 4th day) that it was still nowhere near me, I wrote to Juicyskate to ask for help. They said they were sorry and were “investigating”. A day later (still no meds), I wrote again asking for a shipping refund (asked only for the shipping credit, since it was clearly not even close to a two day shipping). Was told that they wouldn’t refund the shipping charge, but would offer me a discount on my “next order”. I replied that that was an unacceptable solution, but got no response. Meds finally arrived today (4/7/25, the 8th day after my order). Clearly not a customer oriented company (&, for the record, my communications were all polite, and a freight credit under these circumstances seems entirely reasonable… but not to them, apparently).