Peter S.
Ethernet Card Failure
We had a failure of the ethernet card in our office Xerox copier. After discussing the problem with JTF, I submitted a support ticket. Immediately, I received a call to schedule a tech to visit our office on the same day. The tech arrived, thoroughly tested the copier and confirmed the failure. He then returned to his office to identify the correct part number for the failed card. The tech returned to our office in less than 1 hour with a new card. He installed the new card, updated the software, and enabled a needed feature that was hidden. All in all, the entire process took less than 4 hours. The tech was knowledgeable, professional, courteous, and thorough. The next time we have a copier problem, we'll call JTF.



