State FarmReviews of jrorenstein.com

Dear Trust Pilot, I am writing to share a deeply disappointing experience my father has had with Travelers and State Farm insurance companies following an accident caused by poor road conditions. In late August, while driving on Circle Blvd in Corvallis during road construction, my father's Nissan Quest van was severely damaged by a poorly marked cutout in the road. This incident has led to a series of frustrations with both insurance providers, Travelers and State Farm. The city of Corvallis had contracted a company for road repair, and despite clear violations of safety procedures and responsibility on the contractor's part, Travelers quickly absolved them of any wrongdoing. Subsequently, my father, who had full comprehensive coverage, was advised by the construction company's insurance representative, Mike Thurman, to approach his own insurance provider, State Farm. State Farm's handling of the situation has been nothing short of disheartening. They imposed several conditions on my father, such as obtaining a salvage title for the wrecked vehicle, before considering financial compensation. The process was further complicated by delays caused by a lien placed on the van by a State Farm claims adjuster, hindering my father's ability to seek a second opinion on the repairable condition of the vehicle. Despite being a loyal customer of State Farm for many years and facing health challenges, including three heart attacks, my father has been led on a bureaucratic wild goose chase. The insurance company's demands for paperwork, multiple trips to the DMV, and promises of financial reimbursement have left my father in a state of uncertainty and financial strain. To add to the frustration, State Farm initially agreed to settle for a seemingly low-ball offer of $4,130, promising payment on a specific date. However, this promise was not honored, and my father was informed that it could take an additional three weeks to a month before the compensation is fulfilled. As a result of this ongoing ordeal, my father had to dip into his savings, amounting to $10,000, to purchase a comparable vehicle for his transportation needs. The lack of urgency and empathy from both Travelers and State Farm reflects poorly on their commitment to their customers' well-being and safety. I am compelled to share this account to caution others about the inadequate business ethics and customer service exhibited by these insurance companies. It is my hope that others can learn from my father's unfortunate experience and avoid similar mistreatment. In conclusion, my family and I express our sincere disappointment with the handling of this situation by Travelers and, particularly, State Farm. It is our belief that insurance companies should prioritize the well-being of their customers and act promptly and responsibly in times of need. Thank you for your attention. Sincerely, William Walker Jr

By far one of the worst experiences ever. I tried to look at my account and went to sign in and my sign credentials were bot working. So I attempted to redo my sign in and after doing so I went back to log in and entered everything only to be told to reset my password. I did this 7 times and still can't sign in. I called the 800 and customer service is just as useless. It's bad enough that they want to use cheap parts to fix my car that I had to have done 3 times because the parts they authorized did not fit correctly and had to threaten to sue them. It's amazing how you pay for years and never put in a claim and the one time I do I'm made to the bad guy. There is a reason why they are in the top 5 of most underperformed companies for customer service it's easier to deal with Comcast than these useless skin sacks

This guys make my car insurance more and more expensive every f***** month! They didn't gave me the tracking device at the beginning, so I've been overpaying for the first 6 months, and they also lied about insurance rates. When I ask them why my insurance is so high, they say standard things like "it's all over the industry, or it's all over the state". I'm pissed and fed of this s***! F*** you state farm! Go to hell!

The experience was disappointing and a total mismanagement, if you need an idea or company you would like to work with, use (A plus).

On March 10th I filed a claim with State Farm for rain leaking into our entry for the deck above. I was finally contacted on March 27th by the adjustor and scheduled an appointment this morning. Unfortunately, he had a family emergency and had to cancel. He suggested I upload as many detailed photos (I had already upload photos with the estimate for repairs in March) along with a narrative. So I did. I decided to call my State Farm Agent, John Luithly’s office in Irvine. The individual I believe whose name is Honey answered and I explained that I wanted to see when an adjustor would be coming as we are starting construction tomorrow. She said, “We are just the agent and not the claims department.” It was upsetting to hear this. I have had my insurance with State Farm for over 40 years. I have only filed one claim in the 40 years – about 30 years ago. While I understand that she may not know exactly about the claim, the lack of assistance and support was astounding. She talked over me, and it went downhill from there. I’ll end with this: Be forewarned – I’m sure there are better Insurance companies and at least agents that know what it means to service their clients. It’s so disappointing.