Nathalia G.
I canceled this shit on 02/02/2025 that…
I canceled this shit on 02/02/2025 that did not provide any service or merchandise! I had to pay $357! I feel robbed, deceived and extremely offended by this company that is highly deceitful and corrupt. After the cancellation, a charge was still made on my card! If the undue charges continue to be made on the card a month after the cancellation, I will call the police for appropriate action! After any cancellation, it is highly qualified as data theft and improper use of my bank details. This was the first warning, I have everything registered and I will exercise my rights if this continues. They charged my card after the cancellation on 06/03/2025. The 3rd charge was made to my card without me ever having received any service or merchandising from this fraudulent company.
Response from JRNYSMar 13, 2025
We appreciate you sharing your experience and understand how frustrating unexpected charges can be. Our goal is always to provide clear and transparent communication about our services. JRNYS Wellness operates on a monthly membership model, which includes a virtual visit with a licensed medical professional, a personalized health plan with a prescription, monthly check-ins, and 24/7 nursing support. These details are outlined in our terms at sign-up to ensure patients know what to expect. We also send multiple reminders via email and messages in your patient portal regarding your membership and medication options. Since our membership is contract-free, patients can cancel anytime directly from the account settings page to prevent future charges. That said, we’d love to take a closer look at your account and work toward a resolution. Please reach out to our support team in the Patient Portal, and we’ll be happy to assist you.