Journey BikesReviews of journeybikes.com

Response from Journey BikesJun 17, 2021

Paul, we are really sorry that your order did not work out for you! We have been hit really hard by the global shipping delays that have impacted our entire industry and many others as well. I don't know if you've seen it in the news, but offloading shipping containers is extremely costly and time consuming right now due to the backlog of shipping vessels at pretty much every major dock in the US. I can see at least 50 container ships just sitting on the water in the San Francisco Bay near where I work. This is the first time in 20 years that it's been like that out there. Our suppliers have been trying to give us their best estimates on timing and you are correct in saying that these have been pushed back several times causing big headaches to our customers as well as our internal team. The reality is, even our suppliers don't have complete control over the craziness that's going on at the docks right now and definitely share in the frustration this situation has caused. To your point, we could be doing a better job of proactive outreach concerning shipping delays and we are working on that as a result of this difficult shipping season. Call it a lesson learned the hard way. Thanks for your patience and understanding. In any normal season we would have been able to get you your e-bike within a short timeframe. We are so looking forward to shipping routes going back to normal so that we can provide the quick turnaround that we typically have in past.

Response from Journey BikesApr 13, 2021

Laura, sincere apologies for the rotten warranty repair experience that is unfortunately still ongoing at this point. I really wish we at Journey were in full control of the warranty repair process, because I can assure you that we would never allow you to go as long as you have without a response. You have been exceedingly patient with a very frustrating and protracted experience. You have our commitment that we will continue to assist with getting this issue resolved. Thanks so much for your understanding!

Response from Journey BikesFeb 7, 2021

Hi Casey, we are sorry to hear that you had an issue with assembling your eBikes. Please do reach out to us if you ever have any additional questions at [email protected]. While we can help answer some of your questions about assembly, we always suggest that customers have their ebike assembled by a qualified bike technician if they are having issues with assembly to ensure the bike is properly and safely assembled.