Journey BikesReviews of journeybikes.com

Poor customer service. Misleading add. Salesperson could have told me that 36v bike was going on sale in one week.

Still have not received battery, order originally made in Oct, just received the bike last week after going direct with Arie, Head of Operations at American Electric.

terrible customer service or virtually NONE AT ALL!

First, my bike was very badly damaged. The box was a mess and don’t know if it’s because of the warehouse or UPS. Trying to contact anyone at JourneyBikes is beyond frustrating. It’s taken me a week to get a response about what I need to do with this damaged bike. I would expect better for the prices of my electric bike. Now, I have to wait for God knows how long to get a replacement.

Absolutely cannot stand your company and you won’t post this anyway so I won’t waste my breath!

You shop around for a bike that is going to take care of your transport needs while you save up for a car. You live on a hill and see and electric bike that offers “hill assist” as advertised. You ride the bike for a month and it starts having issues. You think this is normal because you’ve never owned an e-bike, but your confident you can handle it. You reach out to support and they tell you parts are back ordered after needing new brake levers after almost being almost hit by a Prius. You finally recieve the new brake levers, but your brake button has been chewed up by trying to ride in a broken lever that is back ordered but you still need to get around. You then have even more intermittent power issues to the point that you are riding at about 25 miles per hour when suddenly your throttle dies and you flip over your bike, scrape it up and damage your screen as wel as recieve get a hand scrape that takes you out for a month for healing. You’ve been waiting for “support” to get a new controller in. Your hand is pretty messed up from the fall you took from a defective product you purchased that does not work as advertised or intended. You inquire about a refund or having them send another bike and they said you are past the return policy. You are told basically to eat crow and they will work on fixing the issue. So you’re out a bike and mode of transport for ANOTHER 2 weeks. The controller finally arrives. You’re excited to install because you e spent so much money in a bike, you’re hoping this fixes the issue to get back on the road. You notice the old controller had 3 wires fused together at their connection. Obvious poor craftsmanship. You finish up pairing the connections and your bike is up and running again….. For a week. You’re riding on a decline, so your motor is t engaged. You’re confident now that you’ve replaced the part the support has sent out. All of a sudden you feel a hard vibration, a loud whining noise, whirring and all of a sudden your pedal assist is not longer worker and you have to make it back up your hill on a heavy ass bike with no power that’s supposed to be hill assisted for this exact purpose. You have to push your bike home because riding it on hills without hill assist sucks. You reach out to support and they inform you the hill assist is only intended for very minimal travel up a 15grade road. That was not advertised. I was under the impression I was receiving a quality item that was going to serve my purpose, but I now see once I’m outside of my warranty, I’m screwed if anything ELSE goes wrong with this bike. Your website said about 30miles of range on a single battery charge. I ride 3 miles to my gym and 3 miles back. That’s 6 miles. My last half mile is about a 20 grade road, so you’d think it would handle within the normal parameters but it doesn’t. I’m upset because of the process of the warranty. If a bike has this many problems in your first three months, replace the thing as a courtesy to a customer who has spent $1000 on an inferior product because you guys want to make as much as you can. Your controller is basically your own pvc board. Kinda reminds me of a pi board. I’m assuming you guys coded yourself. So there’s no telling how much your “software” is worth. The gram is heavy, not an aluminum frame it appears, so the only thing I can see justifying the $2,000 original price tag would be the engine and the aluminum rims. I would say those are probably the best parts of the bike, but my ducks motor is is out and your guys are wanting to replace individual parts until it’s fixed. With the shipping delays and lack of parts as well as how this bike is not working as intended is why you get a 1 star. I would be happy to remove this review if your customer support would do a better job in ensuring I’m back on The road. I will be seeking legal advice into the matter. I would love to settle this matter out of court.

Ordered our 1st bike after months of continued delay excuses we cancelled the order.Ordered a 2nd bike that was in stock it came in on time and easy to put together.1st bike I was told they had and was ready ...really bad taste in my mouth.

I ordered my bike on Mother’s Day and did not get it until the end of July. Multiple times they told me it would be on “the next truck.” Customer Service was not willing two offer any compensation. Just said, if you don’t want it we can cancel the order. The bike is great, the company and customer service is Definitely not.