Journey BikesReviews of journeybikes.com

Ordered an e-bike battery. Money was withdrawn from my credit card, then returned. No explanation given.

There was no communication about an order that was not fulfilled during the 7-10 days quoted on their website. My purchase was on 11/15/2025 for a replacement battery that wasn't immediately available directly from the bike manufacturer. I waited approximately two weeks for an email with shipping information, and heard nothing. Next, I used their website's contact page and requested a status update; no reply. On 12/5/2025, I emailed them directly. BTW, the online chat feature doesn't work, and there is no phone number to contact them, which I find annoying and adds to the lack of trust I have in this company. This could have been handled efficiently by speaking to a person. Almost immediately on 12/5, I received a reply claiming to have already emailed me, claiming, "We sent a message a few weeks ago. The battery is backordered and won't be available until mid December." I checked spam, and nothing was there either. Again, how about calling me since there was going to be a long delay? Crazy how I got a reply when emailing directly, yet not when using their contact form. Perhaps they need to update their website; either way, it's suspicious. Sunday, 12/7, I received another email: "I just got an email from Nakto. The battery is at sea - they are expecting it in the warehouse in 4 weeks. I'm so sorry for the delay but it's on its way. I'll let you know as soon as I ship it." Make note, this would not be mid-December as I was told in the previous email. At that point, I lost all trust in their ability to fulfill my order at all and requested a full refund. They agreed and still screwed that up by issuing only a partial refund, shorting me the $20 shipping fee. When I emailed to ask for an explanation, I was ghosted once again. Their customer service is abominable to say the least. As it's the holidays, I haven't followed up; my time is worth more than $20 at this point. All of this has led me to a one-star review based on my experience and a heads-up for any customer looking for recommendations. I still believe that if Journey Bikes had a phone number I could use to speak with a live person, it would have been an entirely different experience, and most likely, even with the backorder delay I could have easily checked on, it would have led to a satisfied customer. Lastly, I hope holding onto my $20 was worth it.

Sent the wrong bike and have not responded to my 5 emails and phone calls

I ordered a bike and about a week later got an email stating my order had been cancelled due to "staff error". Nothing else, no other communication, and no opportunity to correct it with a new order. It was highly suspicious for a business that could profit so highly from each order, so I'll be ordering somewhere else.

never recieved charger ....ship to home addess when using fed x or ups... 1410ski run blvd. #36 south lake tahoe ca. 96150.....if using usps you have to ship to my po#13105 south lake tahoe ca. 96151... please fix this issue...thank you.....

I ordered a battery early may, when I checked tracking on it after it should have arrived, it stated the order had been cancelled. Their website stated it was in stock. Journey bikes said they would let me know when they would be available again. They did not. However, I just received an email stating they had shipped one 14days ago. I have not received it. I searched to find one and did through a different company. My original battery only lasted 220 miles, of course they didn’t replace. I have had terrible customer service with them. Buy local folks, that’s my advice.

My wife ordered a replacement part for her bike paid over $100.00 for the part. The order was placed 3/11/2023 and never received the part. We have left messages at the number posted on their website twice. We have emailed several times to only get one response. On 3/16/2023 someone named Oliver replied that the part would be ship by Monday 3/20/2023 Nothing has been received yet. All I’m asking is for the part or a refund to my account. It would be good business practice to at least respond to emails or phone calls!!

Not too thrilled with Journey bikes so far. My wife and I purchased two ebikes from them last Christmas and we still haven't received them. Good luck with trying to reach anyone in customer service. I keep on getting a pacifying response saying your bikes should be on this next shipment. A bunch of broken promises.