JOOLA USAReviews of joolausa.com

Awful company to deal with! Avoid them at all costs. Ripped me off! I ordered a racquet while visiting Australia as I have family there. They accused me of fraud since I’m from Canada. They are morons. My billing address is from Canada so they assume it’s fraud. When I looked at my credit card they actually still charged me. Unprofessional, nasty crooks! They lack in customer service skills. No apology for their wrong doing. They refunded me $10 less when I looked at the credit card statement. I’m taking this to the BBB!

I would give it 0 stars if I could. Bought the joola Magnus 16mm from an authorized dealer. 3 months later the paddles core went. I tried to claim on the warranty & they said it’s normal, as long as it is not central damage it’s fine. Avoid this product because after 3 months it’s not even worth it & breaks. They charge you over $300 for a paddle. from China & can’t even honor the warranty for a bad paddle. They tell you it is ok, if the inner core is crusty & doesn’t affect play. I find that hard to believe. Be careful your warranty will be void!! Great paddle but does not last long. It will cost you $100 a month to replace it continuously. Bad paddle & price.

We use Joola pickleball paddles and products. While the quality of the products they sell are quite good, the company itself leaves a lot to be desired. For example, their shipping/fulfillment process is one of the poorest in the industry. My latest order for "in stock" merchandise took close to a week from order date to Joola actually shipping the order. I received a notice from FedEx that a shipping label had been created by Joola but the package was never actually delivered to FedEx. It took an additional 5-days from when they notified me that the shipping label had been created for Joola to actually deliver the package to FedEx. Apparently the order simply sat in their warehouse without follow up for this period. Also, while they offer a telephone number to customer service, they do NOT actually take any calls but rather tell that you call back later. Similar issues with their email solution. While they did eventually respond, they did not actually read the information that was was required (such as order number) on the ticket you have to create.. Thus, you end up having to duplicate your efforts to get a simple reply. I have heard several others complain about the same problems with Joola and even my local merchant said that Joola was very unresponsive and slow in shipping their commercial orders - worse than all the other manufacturers they deal with. Apparently, there is NO urgency at Joola as they continue to take weekends off even when shipping department is so painfully slow and inefficient in fulfilling and shipping merchandise.

I bought two Joola Perseus 14mm paddles in March 2025 from SCS Sports, Mumbai. Within 3–4 months, both paddles developed a clear defect: core crushed, rattling noise, and inconsistent pop. Despite registering them for warranty and extended warranty, Joola India refused to replace or repair them, citing model discontinuation which has nothing to do with the clear manufacturing defect. I was forced to buy new paddles from another brand just to keep playing. I trusted Joola for its quality and service — this experience has been extremely disappointing and unfair. I hope Joola Global looks into this and stands by the brand’s name. #Pickleball #Joola #Warranty #ConsumerRights

I purchased an apparel jacket as a Christmas present. I was on an international trip and could not give the gift to the recipient until January 19th. The jacket did not fit, so I went through customer service. All I wanted to do was exchange it for a larger size. Because I missed their customer deadline of January 9th, I was denied the exchange (I also had to call them 10 days after I sent the concern through their requested email because they only sent me a note saying they would review it...really 10 days to review? Customer service was not flexible in the least. IF YOU ARE BUYING ANYTHING FROM JOOLA AS A GIFT, ESPECIALLY AROUND THE HOLIDAYS, BUYER BEWARE. Really!! They can't even exchange an item size.

Joola has the worst customer service I have ever experienced! I have a warranty issue. My endcap wobbles. I was still under warranty when info was sent to Joola. I have sent multiple videos showing the endcap wobble to Peter Nguyen at Joola since 4/24, it is now 12/19/24 and he has yet not responded!

Can NOT speak to a person, must set up a claim on file. I set up a claim on September 4, 2024, responsed back and and forth, they said will replace my paddle. After 2 weeks of me emailing them I heard nothing. I had to file 3 other claims. Then they finally after 6 weeks they emailed me a return label. Then it took 2 weeks to receive paddle today. I will never buy another Joola product again, terrible warranty on a$279 Paddles. So took 62 days to resolve issue. :(

Wow. I can’t believe a company this big has such a horrible customer service. I purchased the gen 3 pickle ball paddle the second day it came out right from the company. It was banned and they offered full refund if purchased during that time. After 6 emails and no response plus phone calls that no one answers I waisted $300 on something I can’t use or exchange. Joola should not be allowed to operate in the US for fraud.