Jonathanadler.comReviews of jonathanadler.com

I ordered an item that, according to the JA wesbite, woud ship on 7/6/26. The item never arrived. When I tracked the package through JA's website, it said that the item was being "prepared" for shipping on 7/6/26, but had not shipped. It is now 8 days later, the item never arrived,and it is IMPOSSIBLE to communicate with anyone at this company.. I sent multiple emails to their customer service department. No response. I called the customer service telephone number. It is out of service. I tried calling individual stores aeound the country, but every time, my call was immediately put on indefinite hold. I do not believe this company is even in business anymore. And if they are, they are charging people's credit cards, not delivering product and not communicating through any medium. Shame on you,Jomathan Adler. You used to be such a great retailer. In my opinion, you are now just a scam.

Beautiful Furniture, But Appalling Aftercare and Accountability I’ve been a loyal Jonathan Adler customer for over 10 years and have spent well over £100,000 with the brand and its resellers, including Sweet Pea & Willow. Sadly, my recent experience has been incredibly disappointing. I purchased bedroom furniture — two side tables, a bench, and a large cabinet — and within six months the side tables began cracking from the inside. They were replaced, yet the same issue happened again, and now the cabinet has cracked too. The furniture itself is beautiful, but when you face a problem, they’re simply not interested. My complaint was made within 12 months, and I have proof, yet Jonathan Adler has refused to take responsibility. It seems much of the furniture is made in the Far East, which may explain why replacements or fixes are difficult — but that’s not the customer’s problem, especially when spending tens of thousands of pounds on “luxury” pieces. After months of delays and dismissive responses, I’ve spoken with my bank and will be pursuing a Section 75 claim under the Consumer Credit Act 1974. I will not be purchasing from Jonathan Adler again.

I’ve collected Jonathan Adler furniture for years, and my home is predominantly furnished with their pieces — so it’s especially disappointing to write this review. I ordered a sofa that arrived in an open, poorly taped box, with visible damage and a foot-long tear in the bottom lining of the sofa. It was clearly mishandled and poorly packaged from the start. The situation was made worse by the lack of urgency or accountability from customer service. I had to follow up multiple times to get a refund, and there was no apology or acknowledgment of the condition the item arrived in. Even more concerning: while the website sometimes labels certain pieces as “final sale,” the reality is that all furniture is final sale, whether it’s marked that way or not. This policy is not clearly disclosed at checkout and feels intentionally misleading — especially when you’re spending thousands of dollars on large, made-to-order items. This is not the level of transparency, service, or quality I expect from a brand that markets itself as luxury. After this experience, I’ll be looking at other brands. I no longer trust Jonathan Adler to deliver on their promise of quality or stand behind what they sell.

Auf meine Reklamation per Email wird nicht einmal geantwortet. Ich habe ein Foto der Vase Bel Air Mini Scoop, Material: Acrylglas, mehrschichtig, mitgeschickt, das Ablagerungen zwischen den Acrylschichten zeigt.

All their acrylic furniture is junk probably made in China, not even worth 25% of what they charge!