kakhi C.
Misleading Capacity and Unreasonable Explanation
I ordered containers advertised as 19 ounces, but what I received was extremely small—suitable mainly for finger foods. When I measured the container, it held only 16 ounces when filled all the way to the rim, leaving no room to cover, carry, or serve the food without spilling. Customer service claimed that the remaining three ounces come from the small amount of extra space inside the lid. This explanation is unreasonable and misleading. Customers expect a container advertised as 19 ounces to hold approximately 19 ounces in the actual container—not 16 ounces filled to the very rim, plus theoretical space inside the lid. To make matters worse, the company expected me to pay return shipping even though the product did not match a reasonable understanding of the advertised capacity. I should not have to pay to return an item because of a misleading product description. This was a very disappointing experience, and I would not recommend these containers.