WeightCareReviews of joinweightcare.com

Response from WeightCareSep 3, 2025

Hi there, thank you for reaching out. I completely understand your frustration, especially when things were running more smoothly in the past. You’re right that May brought unexpected delays across the industry. For help with your specific order, please reach out to [email protected] and our support team will prioritize your case. Whether you’d prefer an update or a refund, they’ll work with you directly to make it right. We really appreciate your patience and are committed to improving your experience.

Response from WeightCareSep 3, 2025

We hear your frustration loud and clear, and you’re absolutely right to feel upset. You’ve been a valued customer, and we’re genuinely sorry that your recent experience hasn’t lived up to the standard we set early on. The reality is that the entire GLP-1 industry, including the pharmacies we work with, has been hit with high demand and supply chain disruptions. While many orders are still being fulfilled, they’re unfortunately taking longer than usual, and that delay has had a real impact on customers like you. That said, your time and money matter. If you haven’t already, please reach out to [email protected] so we can prioritize your case and make sure your concerns are addressed properly. We truly appreciate your past support and would love the chance to make this right.

Response from WeightCareSep 3, 2025

We’re really sorry for the frustration you’ve experienced, this delay is absolutely not the experience we want for you. To clarify, creating a shipping label is the first step in the process, but it doesn’t always mean the package has physically left the pharmacy yet, especially right now, as pharmacies across the industry are facing major fulfillment delays due to demand and supply chain constraints. That said, your refund request should have been handled with just as much priority, and we apologize if it felt brushed aside. If you haven’t already, please reach back out to [email protected] so our team can make sure this is resolved properly. We value your trust and would truly like the opportunity to make this right.

Response from WeightCareMay 27, 2025

Hi Melissa, we're really sorry for the delay and the lack of prompt communication. We understand how upsetting it is to be charged and then left without updates, especially when you’re relying on your medication to stay consistent with your treatment. Right now, the entire industry is experiencing major delays with compounded GLP-1s due to supply and pharmacy constraints, and while shipments are still going out every day, they are taking longer than usual. That said, you deserve timely updates and better clarity throughout the process, and we’re actively working to improve both. If you’re still waiting and haven’t already, please email us at [email protected] so we can look into your order directly. We know trust is earned, and we’d truly like the chance to make this right.

Response from WeightCareMay 27, 2025

We completely understand your frustration, and we’re sorry for the delay and lack of clarity. Our team has been managing an unusually high volume of orders and support requests due to industry-wide pharmacy delays, which has unfortunately impacted response times more than we’d like. That said, this isn’t the experience we want anyone to have, and we truly appreciate your patience while we work to get things moving. If you haven’t already, please reach out to [email protected] so we can prioritize your case and make sure you get the support you need. We’d love the chance to turn this around before you make any final decisions.

Response from WeightCareMay 27, 2025

We’re really sorry for the delay, we know how frustrating it is to wait this long, especially when you’re excited to get started. Our team has been navigating an influx of support inquiries due to industry-wide pharmacy delays making response times slower than usual. Please know that people are receiving their medications, just on a longer timeline right now. If you haven’t already, we recommend reaching out to [email protected] so our team can prioritize your case. We truly appreciate your patience and would love the chance to get this resolved for you.

Response from WeightCareMay 27, 2025

We’re really sorry to hear about your experience, and we completely understand how frustrating this delay has been. You’re right, once your prescription is approved, it should ship within 7–9 business days, and the fact that you’re still waiting beyond that window is not the experience we want for you. To be fully transparent, there are ongoing industry-wide delays affecting many pharmacies right now, and while we’re doing everything we can to get orders moving, some are unfortunately taking longer than expected. That said, people are receiving their medications, just on a slower timeline than usual. We truly value your time, your trust, and your patience, and while we respect your decision to cancel, our team would still love the chance to make this right if you’re open to it. You can always reach us directly at [email protected]. Whatever you decide, we genuinely wish you success on your health journey.

Response from WeightCareMay 6, 2025

We’re really sorry to hear about your experience and completely understand how frustrating this must be. While we do rely on FedEx for delivery and aren't responsible for stolen packages once they’re marked as delivered, we know how disappointing this situation is. If you haven’t heard back from our team yet, please follow up at [email protected] and we’ll do our best to support you however we can.