Jessica G.
Customer service is 10/10
Customer service is 10/10. I recommend using the email system and not the online chat. If every company had this customer service the world would be a better place.

Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent

Wellness & Spa · Salem, Oregon
Excellent

Wellness & Spa · San Diego, California
Excellent
Showing 348 reviews with 5 stars · Clear filters
Jessica G.
Customer service is 10/10. I recommend using the email system and not the online chat. If every company had this customer service the world would be a better place.
Shelly H.
Join Polly, used to be Piper is an amazing service for Weight loss medicine for those with no insurance. I was able to continue my meds at the dose I was on without issue when I had to quit from another company that I had horrible experiences with. Their customer service is spot on, always willing to help with whatever you need, and the medical staff is always responsive in any questions or concerns you have. So glad I chose them.
Katherine F.
James was Super helpful, great customer service, he was really resourceful and clearly dealt with my inquiries in a timely matter! Thank you for the help greatly appreciate it!
Emilee G.
James immediately responded to my message and helped me get my order as soon as possible. He kept me updated every step of the way!
Paul M.
John was very helpful and solved a significant problem I had with my billing cycle. We solved it quickly, efficiently and effectively.
Rosa D.
Honestly, my experience with polly is nothing but at success, they answer all my questions. They help me with any doubts I have and walk me through this lose weight way process the medicine is working fantastic. and the staff is very friendly and attentive fran took well care of me. I will recommend them
Maria Escobar M.
Professional and courteaous customer service, they are quick to respond and are flexible with the subsription.
Jeannie B.
JoinPolly has been excellent to work with. I have been with them for almost a year, and any messages or questions I've sent have been replied to and answered quickly. There have never been any issues on shipments or deliveries. It is nice that you can get 3 months delivered all at once. The ability to opt for monthly, or every 3-6 months makes it easy to be set. I highly recommend Polly if you are looking for your glp-1 needs.