Kristy B.
Maria was great
Maria was great! She even asked the pharmacy to expedite my order since I have been without the medication for week now. I really appreciate the great customer service!

Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent

Wellness & Spa · Salem, Oregon
Excellent

Wellness & Spa · San Diego, California
Excellent
Showing 348 reviews with 5 stars · Clear filters
Kristy B.
Maria was great! She even asked the pharmacy to expedite my order since I have been without the medication for week now. I really appreciate the great customer service!
Laura W.
I cannot believe how well this company responds to requests and questions. I have had trouble with two other businesses not responding, taking forever for refills, and ignoring questions. But within 20 minutes of my initial screen I had a response from a doctor, who was able to answer questions, and my prescription was sent in immediately. Two days later and it has already been shipped. I am amazed at the customer service and am so glad I made the switch.
Ben A.
Everyone at Polly is very professional and they are great at communicating via email and phone. I recommend them to everyone. Yumi is awesome!
M D.
The whole truth. There is no telephone support which I did not like at first. But if you take the time to learn the online system the tools you need are all there and the response time is excellent. Customer service can and will address your issues to your satisfaction using the online platform. Take the time to learn to use the software provided. It is designed to help you succeed. The meds I received worked great and I have literally been able to change my life with the help of this company. Glad that I chose this company out of the sea of online providers out there.
htmdleon
From Piper to Polly still great product great customer service, easy refill and very effective. No increase in fees even if you dose up... Definitely me and my spouse will stay in Polly.
Laura
I placed my first order in January and promptly received meds in a cold pack with instructions clearly printed on each vial. General instructions were also sent via message to my account. I had success losing weight on the initial dose, so just stayed on 2.5 mg. It was also easy to refill for the subsequent three months. I have had easy communication with customer service beyond the AI bot and reassure those who are researching glp-1 companies as I did, that Polly (formerly Piper when I started) has been great.
Kelly
Piper, now Polly has made my GLPI1 journey successful and very very easy. Their response time is excellent, they followup, and product is shipped to my home on time.
Angela
I have had nothing short of great service from this company. I initially was with another company and they had to delicense in my state and it has been months. I couldn’t wait, so I found Piper (now Polly), and I couldn’t be happier. They are quite a bit more expensive than my previous company, however, I can pause my shipment and resume when I am ready and I get my meds within days. The customer service is exceptional. I have been working with Kara and she is wonderful! The great service is worth the price! I will stick with this company because of the results I have gotten and the customer service!!!