ALMA
Customer service
Customer service

Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
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Excellent

Wellness & Spa · Salem, Oregon
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Wellness & Spa · San Diego, California
Excellent
Showing 348 reviews with 5 stars · Clear filters
ALMA
Customer service
Chrissie M.
A very kind lady and helpful thank you
Tony M.
I had tried another online service before going to Polly and was so disappointed with that other one. No weight loss and the support was terrible. I'm almost to my goal weight and every time I contact Polly I get quick responses from both the customer service and doctors! The deliver of the product is always prompt and they were great when I requested a change in the delivery due to a trip I was about to take.
Tchokoansi C.
Piper/Polly has helped me in this incredible journey i’ve been able to lose the extra weight i haven’t been able to lose on my own in years! I have lost 46 pounds in 7months and achieved my weight goal. Doctors and Customer services are top notch, all my questions and worries have always been answered. Shipping is on point always received my injections 3days on the dot after approval. I totall recommend as I’ve already been recommending to my entourage willing to start the journey.
Jodilynn D.
Very efficient, very timely, and always wonderful to work with
Crystal
10/10..The sign up process is super simple. You fill out the questionnaire and then have a quick phone call with the doctor and you’re all set up. This is actually my 2nd time using Polly. I had to contact customer service to restart my treatment. They responded within minutes. My order was delivered in 2 days via UPS. If you’re looking to start your weight loss journey I would recommend Polly 100%.
Heather A.
They were so quick to answer my questions and help me get on track. Customer service is always amazing with them!!
Kelly
Great customer support and followup. Fastest shipping ever. Thank you.