JoinpiperReviews of joinpiper.com

Paid in Full, Medication Never Delivered, No Human Support - UPDATE - took several days, but received Rx. I signed up with JoinPiper, completed all required steps, and was notified that my medication had shipped. The following day, I saw via UPS tracking that the package was being held for an unknown reason. It has now been since 12/23 over 13 days, and I still have not received my medication. The most concerning part is the complete lack of human customer support. The only way to contact the company is through an AI assistant, which cannot resolve the issue, provide meaningful updates, or connect me with a real person. There is no phone number and no effective escalation path. I have paid a significant amount of money and currently have neither the product nor a refund, and no way to speak to someone who can actually help. For a company dealing with medical services and prescriptions, this level of customer service is unacceptable. Until JoinPiper provides real human support and resolves fulfillment issues responsibly, I cannot recommend their service. Update: Delivery occurred on 1/9 after my persistence. I have updated to 4-stars.

Signed up a week ago, was approved and my order was sent to the pharmacy. It’s now a week later and I still have not heard back from Customer Service regarding my order. I’m giving them one more day. If I don’t hear anything back from them by tomorrow, I’m disputing the charge of my credit card and I’m closing up shop with Piper. This is absolutely ridiculous.

Absolutely HORRIBLE customer service. 1st time customer here that prepaid 3 months and it's been a nightmare. I reached out and told them within days of my 1st dose this medication was not working. Ive taken it before from another company and the results were drastically different. So they tell me they will be increasing my dose and shipping out my replacement. Fast forward to almost 2 weeks later and it's been impossible to get customer service. The doctor chat just keeps brushing me off saying I will hear from someone and that time never comes. Their customer service chat!email is 100 percent AI based with no human option. What an absolute scam and at this point I have no choice but to contact my bank and the BBB. Smh I had high hopes too.

I received my first shipment no problem and very quickly. This shipment, was charged to my card on 12/23, it shipped on 12/27. I messaged customer service on 12/31 when my delivery date disappeared on the ups site, I messaged again on 1/1 and again today 1/2. I have received no response. I have emailed, I have messaged the dr and no response. Now ups site shows no information available and the last scan was on 12/30. At this point I just want a refund of my product I have never received and will go with a different company but I can’t get a response from support or customer service. Please beware, I thought they were a decent company. Now, I am out $600 and no medication.

I’ve had a horrible experience! My medication never came after ordering for the first time. After many attempts to write emails to the company nobody has gotten ahold of me. Finally, I opened a claim with UPS and it’s very obvious that UPS doesn’t think the package was ever actually sent or it was lost. The company says you can cancel anytime, but there is no option for that anywhere on the portal. You have to do it in writing, but nobody responds to anything. You only get AI generated responses claiming that someone will get back to you which never happens. There’s no active phone number either. The only saving grace for me was that I was Klarna for my purchase so I’ll file a claim with them to stop the company from getting the remainder of the money since I never received the package. This company is a scam or at the very least TERRIBLE at managing customer service!

One thing I noticed is how consistent everything has been. No random delays no surprise and no weired changes. Every refill up when it's supposed to and the support team gets back to me quick when I have questions.

I’ve been on GLP medicine for about two years so I’m on maintenance now. I had previously been getting the medicine from a local nurse practitioner for $800 for two months. I tried Piper for one month just to check out the service, the medicine came within 48 hours and it works better than the previous medicine that I was paying a lot more for. It makes me wonder if my previous provider was diluting the medicine. Anyway, I highly recommend piper.com

Don’t do it. Look for a more credible company. The communication is awful, You have to chat in with support if you have a question. It tells you how long it will take( 4 hours for a response) then when you get to 30 minutes before your response it goes back to 4 hours. This isn’t a tshirt you’re buying, this is a GLP 1 that you’re injecting in your body. I’m still waiting for them to cancel it. They put me on too high of a dosage, I was microdosing. Choose wisely when it comes to these companies.