JoinpiperReviews of joinpiper.com

Don’t waste your money, placed an order and nothing ever came, forget about talking with anyone there’s no phone number to call. Email has been useless. I’ll be disputing this charge.

I got my first medication 3 months ago and it was an amazing experience and I've had good success. Now that I need to refill the script it's sitting in their pharmacy and for 7 days no one will contact me from customer service despite multiple contacts to the doctor, customer service and by email. It feels like they want to give super great attention to brand new patients and then not so much attention to people who are current patients. It's a shame. UPDATE: Their company was crushed over the holidays and they are back on schedule and they have made everything right and treated me more than fair. I'm grateful for their assistance because this medication has worked fantastic for me. I will definitely continue to do business with them and wish them great success while experiencing growing pains.

I signed up on the 27th of December and I'm writing this review on the 7th of January. Absolutely nothing has been sent to yet. I've contacted them by email and they have not responded. I think this is a total scam and I advise everyone not to sigh up with this criminal company.

DISPUTE YOUR CREDIT CARD ASAP — Do not waste your time. JoinPiper relies almost entirely on chatbots for communication. You might get a response initially, but don’t expect ongoing support. Message after message, that first reply is likely your last. Do not get excited when you receive a UPS tracking number. As many others have reported, the tracking often shows no movement for weeks, leaving you in limbo with no real updates or accountability. Save yourself the frustration and look elsewhere. For comparison, I previously used Remedy Meds. While their communication between doctors and patients was mediocre, it was still better than this experience. I switched to Piper solely because of the lower cost — never again. I’m now exploring Mochi Health in hopes of finding a better balance between reasonable pricing and actual human communication.

My first order came quickly and seamlessly so I was hooked. I even referred my husband and mom to Piper for their meds. Then, refill time came and I was completely ghosted. I paid $1100 for a 6 month supply of meds and was given bogus tracking information (as was my husband) and their “next day shipping” has turned into 10 days with no answered chats, emails, Facebook messages-nothing. I am out of meds and have non to take this week after getting off to a really good start. They hook you with a really great first experience, then leave you hanging when you need a refill. Buyer beware!!

I signed up and was immediately charged $499. It's been two weeks with absolutely no communication and no medicine received. Impossible to connect with a real person. UPS tracking shows no product received for shipping. Still trying to figure out how to get product or refund. Do not use this service.

This company processed my order on 12/30/25. To date UPS has not even received the package for shipping. Only a "label" has been created. Joinpiper is a SCAM There is no phone number only AI chat capability which only generate generic responses. I HAVE REQUESTED A FULL REFUND and of course NO RESPONSE.

They took my money six days ago, and I never received my prescription. They just kept giving me my tracking number and said it’ll be sent soon and once I asked to speak with a supervisor they stopped all communication. This is the most unprofessional company I have ever witnessed and what kind of health company does not have a phone number.