customer
Everyone who came was very polite and…
Everyone who came was very polite and respectful and did a good job.
Response from PapaMay 25, 2023
We're so happy to hear that! Thanks for sharing your feedback with us. 💙

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 104 reviews with 4 stars · Clear filters
customer
Everyone who came was very polite and respectful and did a good job.
Response from PapaMay 25, 2023
We're so happy to hear that! Thanks for sharing your feedback with us. 💙
Mara D.
This is touch and go for us workers w/ Papa. I started in Feb 2023 right before the mileage to/from was removed. Even w/ a $2/hr hourly increase, this really cut back on income since most of listed clients are 25-60 miles away. I love most experiences with my pals and find joy in helping them. Beware of those who need a Molly-maid full house cleaning! Papapals are not maids or slaves, lol. There are some issues w/ the app where you can't always get it to work correctly starting/ending visits etc. Cancelling for an "other" reason doesn't let me type the reason why. Clients of Papa wish they had a calendar of their scheduled appts upcoming or a history of it online. They cannot always keep up with all the visits and the reasons. They also find sometimes changing appts gets messed up. There needs to be MUCH more phone support contacts for all. Cannot always get ahold of a PP assistant to talk with, chat works better but still there are times as a worker, I need to TALK directly w/ someone on the PP side for tech or client issues that are not part of the chat choices. BRING BACK THE MILEAGE PAY to/from the clients. Gas these days is going up and up, and car insurance etc is escalating. If you want reliable workers, take care of us. I'd stay w/ PP if we'd be fairly compensated, especially those of us who are reliable and loved by the clients. I don't need to work and when my car insurance goes up from all the driving I'm doing, I'm no longer making income at all because the insurance totally took my income w/ the increase. I'm starting to see bonuses coming up more often and that is because PP workers are not happy w/ the mileage reduction and thus, not taking quick appts like they used to. I hope the corporate office is listening.
Response from PapaApr 3, 2023
Thanks for sharing your feedback with us, Mara! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!
Dawn Robinson S.
I've worked for Papa for about a year. I love the flexibility and meeting the people. Its been great. It's disappointing lately that people are cancelling at the last minute so then I miss available appointments. I would really like to see the mileage payments come back. I'm willing to drive and take assignments further away and out in the country, but not without that. If I have to pay for gas plus wear and tear on my car, its not worth it.
Response from PapaMar 27, 2023
Hi Dawn, we’re sorry to hear about your experience and appreciate you sharing this with us. Your feedback is always valued by us as it helps us improve our services as well as ensure that we continue to provide the best possible experience for both Papa Pals and members. Please be assured we will share this with the relevant team.
Holly
I enjoyed cleaning and helping out people that really needed it. I love the look on my pals faces knowing I helped a great deal by just vacuuming or cleaning their toilet. I loved their company, our conversations. Papa Pal is pretty cool.
Response from PapaFeb 27, 2023
Thanks for sharing your feedback with us, Holly! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
Lauren D.
It’s honestly luck of the draw when it comes down to the visit because let’s be honest sometimes people can be grumpy. Those one visits where you’d love to stay longer just talk is always my favorite. You can learn so much about different things from the Papas. They can learn a lot from the Pals as well.
Response from PapaFeb 20, 2023
Thanks for sharing your feedback with us, Lauren! We appreciate you and all of the awesome work you do. 😊
Brett P.
Super awesome laid back kind of jobs with really cool stories from the older generation
Response from PapaFeb 6, 2023
That's great to hear! Thanks for sharing your feedback with us, Brett. 🌟
Jennifer W.
I can make my own schedule..
Response from PapaFeb 2, 2023
Thanks for sharing your feedback with us, Jennifer. We appreciate you! 😊
Amanda P.
Recently new papa pal. On first visit, I complied with the apps required steps, tracked to visit, start visit, and discussed visit with client when I arrived. No idea anything had transpired of a cancellation (no company contact) and client showed me what tasks they wanted done. I was there for 3 hrs, cleaning and went to end visit NO BUTTON, but completed review. Client had said since I was already there and she wasn't sure if scheduled visit had actually been cancelled since I showed up, we completed the visit. Brand new, I did what I read in the training. Would love to go back to this client, but almost a month later I have still not received payment for my time, mileage, or bonus. Upon checking several times, it's still in review. No warm and fuzzy on this one. Thank God all other visits have been the best experiences. Just waiting.
Response from PapaSep 22, 2022
Hi there, thanks for bringing this to our attention. We've raised your comments to the relevant team, and you can expect an email from us directly regarding this matter.