PapaReviews of joinpapa.com

This review is probably not helpful because I doubt anyone chooses "Papa" because they actually want to deal with their pointless "service." I am sure most people are stuck with this scam as the only choice via their insurance. I can only imagine the only reason they continue to exist is because of sweetheart behind-the-scenes deals between the owners and insurance companies. Whatever you do, do NOT book their "services" assuming that someone will actually show up for the "scheduled" appointment - even though they will send you a text "confirming" the appointment. As many times as not, no one has shown up. When someone does show up, do not count on them not being strung out and high on drugs by all appearances. If you do get lucky and get a good person, do not count on that person lasting long because Papa so underpays them that they do not stay long with the company (from our experience.) This service is only for people who don't really need it and it would just be nice if someone showed up when you scheduled them. If you are a care taker of a loved one and you think you are going to schedule someone to be with your loved one who can not be left alone while you leave the home to take care of chores for your loved one, you would be a fool to trust that, if they show up, that your loved one would be safe being left alone with that person. One example, came home to find my loved one distraught and his beloved tiny dog placed on a high shelf so he, who has Alzheimer's, could not reach to save his dog. Disgusting, dangerous, and, more times than not, a pointless "service." If you are making your medicare choices for the next year, I would highly recommend you NOT choose this "service" as one of your options - choose something that might actually be helpful and can be trusted with your loved ones.

Started out ok in May 2023. Didn’t take long for the wheels to come off the wagon though. From sexual advances from lonely men AND women, to folks who smelled so bad I had to shampoo my car seats, to drugged and intoxicated people, to folks leaving stuff in your car then accusing you of stealing and calling your home phone insulting you and getting you investigated by trust and safety team for false allegations this is a horrible company to work for. They short mileage regularly on the transportation visits, they short wages on time spent with members, and they cheat contractors out of bonuses. When you really need to speak to someone in authority they tell you to submit a ticket, and all that does is put it out there and you don’t get a call or nothing if you have an issue with their answer. Not even a consideration is given. I broke my backside for the members and racked up a lot of miles on my car only to be dropped like a hot potato for no good reason. I can’t ignore the fact that when I started calling them out on pay being wrong is when they decided to cancel my contract. Never mind the members who were counting on ME and who still call me for help. They can jump in the lake as far as this company is concerned. Same for the contractors. This is ok for short term money IF you watch the pay, and are fortunate enough to have good pals. Not ok if you don’t like monkey business with pay being shorted, and members who are whack in the head trying to have sex with you, stinking up your car, accusing you of stealing, and/or calling your home phone and insulting you. Papa Pal phone and ticket line are no help. Any idiot could run a company like this. Be warned no one from Papa conducts an initial visit /interview with these members. It’s on you to figure it out and the notes in the app are useless. You are gonna walk into some unfortunate surprises and the company will look to blame you if something goes awry. My big regret is signing on with these people to begin with. It’s a waste of good money. Insurance companies would do better using Uber and hiring out the home visits to legit home health care agencies. I have nothing good to say about my experience with Papa, Inc and I hope they collapse under the weight of their own incompetence and ineptitude. Someone who knows what they’re doing is gonna run these people out of business or they’ll just sell out and cash in. It’s awful. Don’t believe the good reviews. Those are from company paid trolls.

My insurance grants access to Papa Pal I contacted them last January when the service became available. Here we are in November, and I have yet to have more than one. Successful interaction. The person that they sent, however, was older than I am, and in worse physical condition, so I wasn’t comfortable asking her back to help. Ever since they have failed follow through. As of today I have tried to schedule about seven times and they failed every single time they give you no notice if they can’t fill the Visit it’s up to you to chase them and call them. They’re supposed to give you 24 hours notice and confirm the visit but they do not. They will send out a text confirming, but when you call you find that the person is not going to show up. I will be filing a complaint with my insurance company because they contract with Papa Pal for the year. I do not think this service is a valid service. It certainly isn’t dependable.

The client ask for 2 hours , but when you go there they use you for 30 mnts and you get paid for the 30 mnts only , , its not worth it driving to the client for an hour and then you get paid for 30 mnts or 1 hour is not worth it . I did a job that i was suppose to work for 2 hours , but the lady said i can go after 30 mnts , and get paid for 30 mnts only ,when i called the papa pal , ghey said if u leave in the 30 mnts , you get paid just for 30 mnts bc the client wanted you for just 30 mnts . And papa pal justify it as also when u work with companies sometimes they let you before time . But what papa pal know that these companies you work for , they dont dismiss you after 30 mnts of your arrival to work or after 1 hour of work . Its a waist of time find a good job better for you .

This is a horrible company to work in as a caregiver. They demand you most have a car to work with them, which is not far to caregivers that don't have a car or drive.They need to get on board not all caregiver drive and not all client want to be driven by their caregiver. This is unbelievable in 2023😳.

I had 2 site visits with a papa. Spoke with wife that stated that info was entered wrong only one visit. Spend my time correcting issue. I have papas address etc, Moved personal agenda to attaend this senior. When my day came for the visit, someone else picked it up. How is this possible? This is something usual with PAPA. I worked with them for some time. Love the papas but done with PAPA.

I was expecting transportation to an appointment and was told I would always be told the day before if there was no one available. If I know the day before I can arrange free Paratransit as a backup. Now that I know last minute I have to pay $60 for a taxi. They keep telling me they use uber as a backup, and I keep telling them there is no uber where I live. My first 2 rides with them worked great, this one is unacceptable.You can't tell people who are relying on you for medical transportation, at the last minute that it won't happen.

Where to begin. Basically, the entire gig is a scam. I'd even argue that their conduct is criminal. In the first instance, contractors are misclassified. Because the service controls every aspect of the "Pal" barring few exceptions, each contractor is actually an employee, per statute. Nevertheless, there are many terms Pals are expected to adhere to. The policies are numerous and are mandatory. For one example, if a Pal cancels a visit with less than 24 hours notice, the Pal is penalized. Hiwever, it is routine for Papa to cancel visits without notice, many times after driving 90 miles or more to a member residence. Then, there is 90 miles on the return without any compensation to the Pal. On the other hand, members say that even though Papa keeps the money for the visit, they refuse to convey the visit compensation to the worker (Pal). In some instances the Pal may get $15 for the travel, despite the promise of bonuses often $50.00-75.00 and the for to six hours of the intended visit. The Pal is unable to even cover the fuel or time driving and no mileage is rewarded for the commute. Some states force Papa to pay for the commute, that is very rare and even in those cases, no compensation for time will be made. Tickets for any reason submitted by the Pal are ignored. Basically, Papa can care less, with a turn and burn business model. Papa routinely violates it's own terms of service, yet expects contractors to follow them to the latter whenever it suits Papa. It's one giant Ponzi scheme. I do not recommend.