PapaReviews of joinpapa.com

I have had the best experiences working with Papa. I get to meet amazing individuals and I always feel great helping others.

I regret having to give Papa a bad review, but here it is. Papa services was recommended to me by the patient services at Bascom Palmer eye hospital in Miami. I was coming in from out of town for eye surgery and my family could not be with me for this trip. I had recently had the exact same eye surgery on my other eye and knew what to expect. I would be fully capable to be released from the hospital after surgery and uber back to the hotel, though BP’s policy was that I had to be released in someone’s care. Patient services recommended Papa because of their hourly rate of $15 and 1 hour minimum. It was perfect for what I needed. Patient services asked me to report back after using Papa, as they wanted to know if they should recommend to future patients. When I booked the service with Papa the week before surgery I was very clear with what I needed and was told I would absolutely be accomodated. The woman I booked the appointment with was very friendly and helpful. The day before surgery I called Papa and requested my driver’s name and number, as I knew BP would call them in the morning to verify my pick up. I spoke with Austin at Papa and he happily gave me the information. I called the driver and got a voicemail that would not let me leave a message. I called Papa back and spoke with Austin again. He told me this is not customary, but to have BP call the Papa number in the morning to verify that I had a scheduled pick up. The next morning I checked in for surgery and waited. I waited a very long time, then got a call from my surgeon’s assistant asking where I was and said they were about to cancel my surgery. I went to the desk panicked and asked what the problem was. Unfortunately the woman at the desk could not get a hold of anyone at Papa, nor my driver, and due to her protocol they had to cancel my surgery. I was furious. I was able to speak to my surgeon and assured her I had a ride and they must go through with the surgery. Thankfully they did. I got out of surgery and was picked up by a very nice man who was very professional, friendly and accommodating. Later that day I called Papa and explained what happened and how furious I was. The woman apologized and confirmed that I was only charged for one hour at the rate of $15. The next day I noticed I was charged $20. I would have let this go, but after what had happened I called Papa to demand I was refunded $5 to reflect the rate I was quoted. I spoke with Austin again. I told him I was not charged the rate I was quoted. He informed my the rate had changed and I was notified via email. I told him that I had not been notified. He quickly checked and found that I had, in fact, not been sent the email, but that he was informing me now that their hourly rate was now $20. I demanded I be refunded the money. After minor pushback he agreed to refund me $5. I then told him what had happened the day before. He said he had been informed, but that having a 3rd pary verify there service was not customarily done. I reminded him that he was the one who told me to have the hospital call the main number for Papa after I had explained to him that someone needed to verify that I indeed had a pick up scheduled. Austin was dismissive and a bit rude. I told him that an imperitive surigery had almost been canceled because of his actions. He was more rude and said ‘you are not actually the kind of client Papa services’ as I was not a senior citizen. This was infuriating and wildly unprofessional. I called BP patient services to report back on my experience. I relayed the story and suggested that they never recommend Papa to any of their patients. The woman who I spoke to agreed whole heartedly. She said she would absolutely never recommend them and said it is a shame that Papa runs a business like that. She said it’s unfortunate that they will lose business from BP, as they could profit very significantly from their patients. I couldn’t agree more.

It is a really relaxing and stress free work environment. It is a really flexible job and you meet really nice people who really enjoys your company.

The person that Papa sent was very helpful to me. She followed directions and even took it upon herself to suggest helpful hints.

I hire PapaPals for my 93 yr. old father. It's been about for about three months now. They come 2 and 3 times a week. He's been visited by about 5 or 6 different pals. Each one has been a delight to work with. Each one brings something different to my fathers day. I am very happy with the support and comfort these young energetic and thoughtful people bring to my father.

Driver (I believe his name was Cody) was very nice and polte He had just started with your company and is not very familiar with the roads in our area as yet. Took a long time to get home. But I'm sure he'll do fine

Great i would recommend for anyone.

This is amazing, it is an awesome professional thing