Dundalk D.
Great program But…
Great program, however cannot get enough blocks to rely on for consistent income
Response from PapaFeb 29, 2024
Thanks for taking the time to share your feedback with us! We appreciate it.

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 104 reviews with 4 stars · Clear filters
Dundalk D.
Great program, however cannot get enough blocks to rely on for consistent income
Response from PapaFeb 29, 2024
Thanks for taking the time to share your feedback with us! We appreciate it.
Lorraine R.
Anthony remains the most professional.
Response from PapaFeb 2, 2024
Awesome! Thank you for sharing your feedback with us.
Marjorie K.
I love the weekly phone call. However, my insurance company is no longer partnering with Papa. So now I have a consumer account that I pay for, so that I can continue getting my phone call,or so I was lead to believe. I have since found out that is not true. I feel very mislead and disappointed. It certainly wasn't the experience I was hoping for. I am no longer part of Papa.
Response from PapaFeb 2, 2024
Thanks for sharing your feedback with us, Marjorie! 😊
Joyce B.
HELP WAS VERY HARD TO FIND.
Response from PapaJan 2, 2024
Hi there, we're sorry to hear this. We appreciate you taking the time to share your feedback with us and assure you that all reviews are raised with the relevant team for consideration.
Catherine
i would like to speak to a suprevisor since sept 2023 i feel that my hours are shorted. i have requested tickets for grievance but no call back from a suprevisor i would like a copy of all my hours used today is 10/31/23 i just called blue cross no help from them . my name is catherine conaty
Melissa S.
if you got spare gas money to invest than go for it and want to help other s
Response from PapaSep 29, 2023
Thanks for sharing your feedback with us, Melissa! We appreciate it. 😊
DIANA
KELL BROWN CAME TO HELP - SHE WAS VERY PLEASANT & HELPFUL - DID WHAT WAS NEEDED
Response from PapaJul 11, 2023
Amazing! Thank you for sharing your feedback with us, Diana. 😊
Dawn B.
The Company is great! I have been a PAL since Sept 2022. I have one company issue and one member experience issue that I do have… There is nobody there to answer an urgent call. For some reason the newer members think we are a full service cleaning business…Light cleaning doesn’t mean your whole house, your wife & kids living and workspace, dusting and polishing furniture etc. I find myself gently explaining to them about this being a companion service, with light cleaning, they have no use for you other than to clean. Today I was asked why didn’t I bring my cleaning supplies…It’s frustrating and the spouses are not so nice at times when you describe your role. They indicate that they want engaging conversation, but that has not been the case. It is my hopes that Corporate would give a better description of the service for what it is. I’m thinking of only working with my regular clients whom I love dearly.
Response from PapaMay 31, 2023
Hi Dawn, thank you for sharing your experience with us! We're sorry to hear that you've experienced some challenges in your role. We appreciate your feedback regarding the need for clearer communication about the scope of our services to our newer members. We will certainly take this into consideration as we continue to improve our operations and support for our Papa Pals. We understand that it can be frustrating when expectations don't align, and we want to ensure that all parties involved have a clear understanding of what our companionship and light cleaning services entail. We appreciate you and all that you do for our members! 😊