KAREN G.
my summary
Carla was a sweet woman who was in a lot of pain and she really needed to be seen at her Dr. I'm glad I was able to get her there and schedule her some more follow up appts.

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 104 reviews with 4 stars · Clear filters
KAREN G.
Carla was a sweet woman who was in a lot of pain and she really needed to be seen at her Dr. I'm glad I was able to get her there and schedule her some more follow up appts.
Paul C.
As a general rule your staff is very good but occasionally I will run into one that's very condescending and not at all helpful. The company that handles payment are very good.
Response from PapaMay 1, 2024
We appreciate you sharing your feedback with us!
Customer
I liked the app with its user friendliness. I wish they could update the information provided in detail. Pay structure is good too but they haven’t given any per hour pay chart.
Response from PapaApr 29, 2024
Thanks for sharing your feedback with us! Check out this article for more information on Pal earnings: https://www.papa.com/resources/pal-basics/understanding-pal-earnings.
Diana
I've been a Pal for over a year now. Have been near and far from home to take visits with people through this company. I don't always understand nor do I agree with the payments. Especially when it come to taking a member to a Dr Appointment. My trip tells me the fastest, shortest route due to road construction. And I get paid what they want to pay me. You can never speak to a person. So I just don't choose those Visits! Lesson Learned
Response from PapaApr 29, 2024
We appreciate you taking the time to share your feedback with us!
Parker K.
First visit went well
Response from PapaApr 15, 2024
Awesome! Thanks for sharing your feedback with us.
ELI Z.
So far they walk me through all the steps that I needed to have a successful first encounter with a client. The issues I had where the lack of knowledge of the application and that's on me
Response from PapaApr 10, 2024
Thanks for taking the time to share your feedback with us. We appreciate it!
Jo B.
I’m extremely impressed by this company. The App is very easy to use. The training videos and general guidelines are well presented resulting in a feeling of purpose and safety.
Response from PapaApr 10, 2024
That's awesome to hear! Thank you for sharing your feedback with us.
Michelle R.
Papa should have us pals be full-time or part-time pals out here since we're the ones that are doing the work going to the people's houses taking care of them and doing everything for the members . We are the ones that make Papa look good we are the ones that doing all the hard work we are not the ones that are sitting on our computers and doing really nothing.
Response from PapaApr 2, 2024
Thanks for sharing your feedback with us, Michelle. We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!