PapaReviews of joinpapa.com

Four times in a row I was called in the very last minute--twice at the exact time I was supposed to be picked up--and told that they couldn't find a driver for me. When this happens, Papa Pal will offer a ride from Uber, but that is no substitute for what they claim to offer. Furthermore, the drivers are very unprofessional, non-stop gabbing about their own complaints--about Papa Pal, about their grown children, their own illnesses, illnesses in their families, etc. Frankly, it's exhausting. I just need a ride. I don't need to hear the driver's life story. I don't need a new friend.

I have written the CEO twice, pertaining to Pal customer support, as well as Member support. No response! Their app is sub par at best and always have to uninstall, then reinstall, because it has so many glitches. I hope you know where your clients live, because if you dont remember the address when you accept the appoint and the app fails, both you as the pal and member are scewed! To boot...when you call in to customer support, to report the issue on the app, most of the reps have no clue what's going on and tell you to contact chat support. Their chat is no help either, as you get the same generic responses to your questions...and they take 5 minutes to respond, inbetween questions. It's like they are all robots, programed with the same answers to your questions. You go in a vicious circle, with no resolution. I do this part time, as I have a full-time IT position and love the members I see on a regular basis. Unfortunately, the members complain about the customer support they get...or should I say lack of. I frequently get asked to help the member out, when calling, because the reps they get when they call into schedule an appointment, are rude. I've written multiple reviews to the customer support team, only to fall on deaf ears. I've had 4 open help desk tickets, for over 8 months with no resolution. All I can say, is it's a great concept, but unfortunately they are failing their members and pals miserably. No wonder why insurance companies keep dropping them, as well as pals leaving. They did it to themselves, by not listening to all the complaints and not fixing their app or attitude with customer service reps. Shame on them!

After I had to cancel my visit I got a call from someone at papa I explained what happedned and I don’t know if the call dropped or she just hung up on me- I waited for her to call back and she never did

My mother tried to schedule a small cleaning job (2 hours, vacuuming & mopping) since her mobility limitations don't allow her to take care of it. Papa first used the wrong phone number to contact her, missing her multiple times, and then ended up having to cancel for lack of employee availability on three different occasions for that one job over several weeks of trying to get it done. Mom has since given up on Papa and lodged a complaint with her insurer.

Worst company EVER! First of all, they never showed up to pick up my husband for dialysis when he was scheduled. So we called and asked why, they said he was never scheduled. So he missed A LIFE SAVING MEDICAL TREATMENT! Then, when we called to schedule a ride, they said they had no availabilities for that day, but then showed up anyway. I called to be sure they didn’t charge him for that hour BUT THEY DID! I asked, well why did you tell us you had no openings? Apparently my husband had called previously and forgot (he’s ELDERLY and has 6 organs failing, they should KNOW elderly will forget!). So I then asked, well why didn’t someone tell him, he already had a ride scheduled for that day? All the lady could say was I can’t answer that. You all need to get BETTER at record keeping, or you’re LITERALLY going to be the CAUSE OF SOMEONE’S death! I DO NOT recommend this company! Poorly managed with people who don’t know what they’re doing when it comes to scheduling!

Terrible experience. I am a senior. I had medication stolen 3 times, an expensive thermometer $80. No shows often, helping themselves to my food, took a call from her credit card company and was on the phone 25 minutes, constantly checking phone for texts and texts back 15-20 minutes late, very inappropriately dressed with short shorts. A young man wearing extreme l tight athletic pants showing ….., lazy. This was several employees. I had many different papas in 3–4 years. Probably had 6/7 normal to excellent people. I reported them several times even with a couple supervisors that promised to call back and never did. Horrible experience and company

Papa is highly unreliable i call 3 days ahead of time as I was told I was supposed to do. They don't show up most of the time without a notice. I have to call them every time even when I specifically asked to get a notice if people are not available. I shouldn't have to chase people and miss appointments. I filed a complaint with the help of my insurance. I'm annoyed.

HORRRIBLE COMPANY OF A JOKE!! Never paid me; kept getting emails that I violated their terms and then fired for no reason!!! It’s just the worst company EVER in this line of work to work for!! Don’t DO IT