PapaReviews of joinpapa.com

4.01,010 reviews
Hospital & Emergency
78 SW, 7th Street, Miami, Florida

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Papa

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About Papa

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.

Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: joinpapa.com
Website: joinpapa.com
Category: Hospital & Emergency
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Papa reviews

Showing 655 reviews with 5 stars · Clear filters

customer
Feb 19, 2020
Great service
Great service On time Courteous
Goodlife senior L.
Feb 19, 2020
Driver was very pleasant and very…
Driver was very pleasant and very patient
customer
Feb 14, 2020
Love papa
Love papa. The Papa Pals have become an important part of my life.
Response from PapaFeb 18, 2020
Hello Joe, I want to first thank you for almost a year of loyalty with Papa. Because of people like you, we are able to continue to grow our services to more and more people across the country. It's our mission to add value to people's lives and I'm glad that we are meeting that with you. Please let us know if there's anything else that we can do to help you.
customer
Feb 8, 2020
Very helpful Papa person
Very helpful Papa person. Mom felt comfortable and the trip went smoothly. Thanks for all your help.
Response from PapaFeb 11, 2020
Hello Sam! I'm proud to know that Papa is bringing you piece by taking good care of your mom. Cynthia went above and beyond that your mom was well taken care of at the airport. Let us know how we can help you for her next visit. I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
YD
Jan 29, 2020
Papa's is absoluetly wonderful
Papa's is absoluetly wonderful. I learned about it through the facility where my parents live in Miami. Both of my parents suffer from dementia. My father is in a rehab facility due to a fractured hip so we had to find a way to ensure my mother got to visit him daily. At first this was very overwhelming as I live in Colorado. Papa has put my mind at ease. We receive daily text reminders and have received calls if the ride is running late. They come in to get my mother and walk her to my fathers room. This personal touch is amazing. Papa has also arranged for the same person to pick her up to transport her to my father and the same person to transport her home. I would like to make a personal shout out to Patricia (1:00 driver) and Amanda (4:00 driver). They both go the extra mile treating my mother with kindness, dignity and comfort. I am grateful to them and to Papa.
Response from PapaFeb 11, 2020
Hello Yvonne! It makes me so happy to know that your families' entire lives are getting so much better with Papa's help! This situation is the exemplary perfect situation for Papa. We are fulfilling our mission everyday with you and your family by bringing the family experience to your family. I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
Bob
Jan 18, 2020
On time
On time, and friendly, and worth the money...
Response from PapaFeb 11, 2020
Hello Bob! It pleases me to know that we have been able to provide you with efficient, wonderful services! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
customer
Jan 17, 2020
Great service!
Great service! Accommodated my schedule . Thank you so much.
Response from PapaFeb 11, 2020
Hello Jan! I'm so happy that we were able to provide you with excellent and efficient services! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
customer
Jan 14, 2020
Excellent experience with driver for…
Excellent experience with driver for 8:00 a m trip. Afternoon/11:00 a m pick-up - problem with vehicle accommodation. Office staff are very professional and caring.

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